On-Site IT Help Desk Technician - Automotive Retail (Waipahu)

Tony Group; Waipahu (HI); On-site; USD 48,000 - 62,000; Full time

Job summary

The Tony Group in Hawai‘i seeks an Information Technology Help Desk specialist to provide first‑level support at our Waipahu dealership. You will diagnose hardware, software, and network issues, respond to support tickets, and assist staff with login and application problems.

You will maintain workstation and peripheral setups, document activities, and escalate complex issues to senior IT personnel. The role requires clear, service‑oriented communication across multiple locations and familiarity

Qualifications

• IT fundamentals and troubleshooting skills required.
• Experience with Windows operating systems and Office productivity tools is beneficial.
• Associate degree or equivalent training in Information Technology, Computer Science, or related field preferred.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Respond to support tickets and assist users with login and application problems.
• Maintain workstation and peripheral setups and documentation of activities.
• Escalate complex issues to senior IT personnel as needed.
• Assist with basic network monitoring, user account administration and security adherence.

Skills

IT fundamentals

Network administration

Network security

Customer service

Windows OS

Office productivity tools

Hardware maintenance

Education

Associate degree or equivalent IT/CS training

Job description

The Tony Group in Hawai‘i seeks an Information Technology Help Desk specialist to provide first‑level support at our Waipahu dealership. You will diagnose hardware, software, and network issues, respond to support tickets, and assist staff with login and application problems.

You will maintain workstation and peripheral setups, document activities, and escalate complex issues to senior IT personnel. The role requires clear, service‑oriented communication across multiple locations and familiarity