IT Help Desk Specialist - Tier 1 Support & Onboarding

Tony Hawaii Automotive Group; Waipahu (HI); On-site; USD 28,000 - 39,000; Full time

Job summary

Tony Hawaii Automotive Group in Waipahu, HI is seeking a motivated IT Help Desk Technician to provide Tier 1 support for hardware, software, and network issues across locations. You will be the first point of contact, troubleshoot common problems, and escalate complex issues to Tier 2 as needed.

Responsibilities include handling calls and tickets, supporting desktops and mobile devices, and maintaining inventory while adhering to security policies.

Qualifications

• Associate or higher in IT field or related experience.
• 1–2 years IT help desk or support preferred.
• CompTIA A+ is a plus.

Responsibilities

• Answer incoming help desk calls, emails, and support requests.
• Resolve tickets within service levels and escalate when needed.
• Provide first-level support for desktops, laptops, printers, mobile devices, and network connectivity.
• Install, configure, and maintain hardware/software.
• Assist with user accounts, password resets, and access requests.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, and business apps.
• Document and monitor tickets in the ticketing system.
• Escalate complex issues to Tier 2 or IT Manager.
• Assist with workstation setup and onboarding/offboarding.
• Maintain inventory of IT equipment and assets.
• Follow security policies to protect data and systems.
• Provide courteous service and educate users on tech best practices.

Skills

Customer service

Communication

Troubleshooting

Windows OS

Microsoft 365

Networking basics

Time management

Teamwork

Education

Associate's degree in IT

CompTIA A+ certification

Tools

Ticketing system

Remote desktop tools

Microsoft 365 admin tools

Job description

Tony Hawaii Automotive Group in Waipahu, HI is seeking a motivated IT Help Desk Technician to provide Tier 1 support for hardware, software, and network issues across locations. You will be the first point of contact, troubleshoot common problems, and escalate complex issues to Tier 2 as needed.

Responsibilities include handling calls and tickets, supporting desktops and mobile devices, and maintaining inventory while adhering to security policies.