Information Technology Help Desk

Tony Group; Waipahu (HI); On-site; USD 48,000 - 62,000; Full time

Job summary

The Tony Group in Hawai‘i seeks an Information Technology Help Desk specialist to provide first‑level support at our Waipahu dealership. You will diagnose hardware, software, and network issues, respond to support tickets, and assist staff with login and application problems.

You will maintain workstation and peripheral setups, document activities, and escalate complex issues to senior IT personnel. The role requires clear, service‑oriented communication across multiple locations and familiarity

Qualifications

• IT fundamentals and troubleshooting skills required.
• Experience with Windows operating systems and Office productivity tools is beneficial.
• Associate degree or equivalent training in Information Technology, Computer Science, or related field preferred.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Respond to support tickets and assist users with login and application problems.
• Maintain workstation and peripheral setups and documentation of activities.
• Escalate complex issues to senior IT personnel as needed.
• Assist with basic network monitoring, user account administration and security adherence.

Skills

IT fundamentals

Network administration

Network security

Customer service

Windows OS

Office productivity tools

Hardware maintenance

Education

Associate degree or equivalent IT/CS training

Job description

Company Description

The Tony Group is a premier automotive dealership group in Hawai‘i, proudly family-owned and operated since 1977. Located in the heart of Waipi‘o, the organization has grown to seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio. The Tony Group is committed to delivering exceptional customer service and building long-term relationships within the local community. Team members benefit from a stable, values-driven environment that emphasizes professionalism, integrity, and growth. Joining The Tony Group means contributing to a respected brand in the automotive industry and supporting customers across the islands.

Role Description

The Information Technology Help Desk role is a full-time, on-site position based in Waipahu, HI. This role is responsible for providing first-level technical support to dealership staff, including diagnosing and resolving hardware, software, and network issues. Daily tasks include responding to support tickets, assisting users with login and application problems, maintaining workstation and peripheral setups, and escalating complex issues to senior IT personnel when needed. The Help Desk professional will also assist with basic network monitoring, user account administration, and adherence to security protocols and company IT standards. The role requires consistent, service-oriented communication with team members across multiple locations and clear documentation of support activities.

Qualifications

• Candidates should possess strong Information Technology fundamentals and proven troubleshooting skills.
• Candidates should possess Network Administration and Network Security skills to support and safeguard dealership systems.
• Candidates should possess excellent Customer Service skills and the ability to communicate clearly with non-technical users.
• Relevant experience with Windows operating systems, office productivity tools, and basic hardware maintenance is beneficial.
• Associate degree or equivalent training in Information Technology, Computer Science, or a related field is preferred.
• Ability to work on-site in Waipahu, HI, manage multiple requests, and prioritize issues in a fast-paced environment.
• Experience in retail or automotive dealership environments and familiarity with dealership management systems is a plus.