IT Help Desk Technician - Solve, Support, Succeed

TEKsystems; Lowell (AR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking self-motivated help desk professionals for a fully onsite contract role in Lowell, AR. You will handle incident and information requests, resolve issues with Cisco IOS, Linux, and Windows Server, and communicate clearly with customers while maintaining HIPAA confidentiality where applicable.

This role emphasizes problem solving, multitasking, and customer service excellence. The position pays $20.00–$22.00 per hour with standard benefits; eligibility may apply.

Qualifications

• Help desk experience and strong communication skills.
• Experience with IT incident resolution and service requests.
• Familiarity with Cisco IOS, Linux, Windows Server.

Responsibilities

• Receive incident and information request calls and resolve with clear guidance.
• Keep customers informed on progress and provide step-by-step troubleshooting.
• Analyze and translate technical information into simple instructions.

Skills

Help desk support

Troubleshooting

Customer service

Service desk

Phone support

Ticketing system

Technical support

Education

CCNA certification preferred

Job description

TEKsystems is seeking self-motivated help desk professionals for a fully onsite contract role in Lowell, AR. You will handle incident and information requests, resolve issues with Cisco IOS, Linux, and Windows Server, and communicate clearly with customers while maintaining HIPAA confidentiality where applicable.

This role emphasizes problem solving, multitasking, and customer service excellence. The position pays $20.00–$22.00 per hour with standard benefits; eligibility may apply.