Help Desk Technician

6AM City, LLC; Arkansas; On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems Lowell, AR seeks an intermediate Help Desk Specialist to handle incident and information requests for IT services. You will resolve issues with clear communication and detailed troubleshooting, working onsite in Lowell.

You will analyze technical problems, translate complex steps into simple language, and maintain HIPAA confidentiality. The role is contract-based, with competitive pay and comprehensive benefits.

Qualifications

• Help desk experience: 1-3 years (Preferred).
• CCNA certification preferred.
• Strong written and verbal communication skills.
• Expertise in Cisco IOS, Linux, and Windows Server operating systems.

Responsibilities

• Receive incident and information request calls from customers for IT services and resolve with point of contact.
• Keep customers informed of the progress of their queries.
• Analyze, isolate, research, and explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
• Prioritize and elevate support based on the client/public impact.
• Demonstrate problem-solving, conflict resolution, and de-escalation skills.
• Maintain confidentiality of all information in line with HIPAA protocols.

Skills

Help desk support

Troubleshooting

Customer service

Service desk

Phone support

Ticketing system

Technical support

Education

CCNA certification (preferred)

Experience: 1-3 years in help desk (preferred)

Tools

Cisco IOS

Linux

Windows Server

Job description

Job Description

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Responsibilities

Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.

Keep customers informed of the progress of their queries.

Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.

Excellent attention to detail and follow-through.

Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.

Prioritize and elevate support based on the client/public impact.

Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.

Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.

Learning and supporting a variety of purpose-built software.

Continued familiarity with network devices and latest technologies.

Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Skills

Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support

Top Skills Details

Help desk support,Troubleshooting,Customer service,Service desk

Additional Skills & Qualifications

Requirements:

Help desk experience: 1-3 years (Preferred).

CCNA certification preferred.

Strong written and verbal communication skills.

Expertise in Cisco IOS, Linux, and Windows Server operating systems.

Experience with multitasking in a high-energy environment.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Lowell, AR.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lowell,AR.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master