Remote IT Help Desk Specialist

TEKsystems; Raleigh (NC); Remote; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Life Insurance

Disability insurance

HSA (Health Savings Account)

Transportation benefits

Time Off (PTO)

Job summary

TEKsystems is seeking a Level 1 Help Desk Technician for a fully remote role with a contract-to-hire path, based out of Raleigh, NC. You will provide first-line IT support to end-users, handling password resets, software installations, and hardware troubleshooting, while escalating complex issues as needed.

Ideal candidates will have an Associate degree or higher in IT and certifications, plus prior call center or help desk experience.

Qualifications

• Proficiency with Windows 10 and Windows 7.
• Strong troubleshooting and problem-solving skills.
• Experience in a call center or help desk environment.
• Ability to multitask and maintain attention to detail.

Responsibilities

• Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
• Diagnose and resolve basic hardware and software issues, including OS problems, connectivity issues, and user account management.
• Utilize and contribute to the internal knowledge base for common issues and solutions.
• Create, update, and close support tickets in the IT ticketing system with accurate documentation.

Skills

Windows 10/7

Troubleshooting

Call center experience

Multitasking

Education

Associate degree or higher in IT

Job description

TEKsystems is seeking a Level 1 Help Desk Technician for a fully remote role with a contract-to-hire path, based out of Raleigh, NC. You will provide first-line IT support to end-users, handling password resets, software installations, and hardware troubleshooting, while escalating complex issues as needed.

Ideal candidates will have an Associate degree or higher in IT and certifications, plus prior call center or help desk experience.