IT Help Desk Technician: Remote Support & 24/7 Monitoring

Mavis Tires & Brakes; City of White Plains (NY); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid vacations

Paid time off

Paid holidays

On-the-job training

Career growth

Zusammenfassung

Mavis Tires & Brakes in White Plains, NY is seeking IT Help Desk Technicians to join Team Mavis at our Operations Support Center. You will provide remote end-user support, troubleshoot hardware and software, and help resolve store and corporate IT issues to keep systems running smoothly.

This role includes hands-on training, opportunities for career growth, and a competitive benefits package such as health, dental, vision, life insurance and a 401(k) with employer match.

Qualifikationen

• Strong proficiency in supporting Windows 11, macOS, and various mobile device platforms (iOS/Android).
• Solid understanding of networking concepts with the ability to troubleshoot infrastructure, ISP connections, and hardware.
• Working knowledge of Active Directory and MFA systems.
• Proven ability to patiently and clearly guide non-technical staff through technical troubleshooting steps over the phone.
• Experience with Zebra mobile devices is a plus.

Aufgaben

• Provide remote support to retail stores and corporate offices, effectively addressing hardware, software, and connectivity inquiries.
• Troubleshoot and resolve ISP outages and network configuration issues involving Sonicwall, PoE switches, and Wireless Access Points (WAPs)
• Deploy, configure, and support specialized equipment, including thin clients, Zebra scanners/tablets, and security camera systems.
• Collaborate with and escape issues to third-party vendors for advanced remote support when necessary.
• Perform user account management, including basic Active Directory administration and Multi-Factor Authentication (MFA) troubleshooting.
• Configure, maintain, and troubleshoot local and network printers.

Kenntnisse

Windows/macOS support

Networking concepts

Active Directory & MFA

Phone-based troubleshooting

Zebra devices

Jobbeschreibung

Mavis Tires & Brakes in White Plains, NY is seeking IT Help Desk Technicians to join Team Mavis at our Operations Support Center. You will provide remote end-user support, troubleshoot hardware and software, and help resolve store and corporate IT issues to keep systems running smoothly.

This role includes hands-on training, opportunities for career growth, and a competitive benefits package such as health, dental, vision, life insurance and a 401(k) with employer match.