On-Site IT Helpdesk & Admin Specialist (Raleigh)

UMHS, Inc.; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Universal MH/DD/SAS in Raleigh seeks a reliable Information Technology – Helpdesk Assistant to provide first-line on-site support, create user accounts, manage Office365/SharePoint, and maintain data integrity.

The role requires a high school diploma (associate degree or certifications preferred), two years of helpdesk experience, and a valid NC driver's license with insurance. This is an in-office position with occasional travel.

Qualifications

• High school diploma required; associate degree and/or certifications preferred.
• Two years of helpdesk experience preferred.
• Experience with Microsoft Intune and Entra a plus.

Responsibilities

• Provide first-line, on-site, telephone, and electronic IT support to staff.
• Create employee accounts and maintain data for applications.
• Maintain technology, install new tech, ensure data confidentiality and availability.
• Assist with Office365, SharePoint, inventory, and IT projects.
• Ensure compliance with agency policies and security measures.
• Document, track, and monitor service requests via helpdesk system.
• Occasional travel to other office locations; mileage reimbursed.

Skills

Helpdesk

Customer service

On-site support

Education

High school diploma

Associate degree or Certifications preferred

Tools

Office365

SharePoint

Microsoft Intune

Entra

Job description

Universal MH/DD/SAS in Raleigh seeks a reliable Information Technology – Helpdesk Assistant to provide first-line on-site support, create user accounts, manage Office365/SharePoint, and maintain data integrity.

The role requires a high school diploma (associate degree or certifications preferred), two years of helpdesk experience, and a valid NC driver's license with insurance. This is an in-office position with occasional travel.