Help Desk Technician

Custom-Computer-Specialists; Raleigh (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

CCS in Raleigh is seeking a Help Desk Technician to be the first point of contact for technology issues, providing reliable Tier 1 support on-site and remote for out-of-region users during the coverage window.

You will handle onboarding of new hires, provisioning accounts and devices, and maintain the endpoint asset inventory, following approved processes.

The role includes offboarding, asset recovery, imaging, and deployment tasks to keep desktops and laptops up to date and ready for users.

Qualifications

• The Help Desk Technician is the first point of contact for technology issues.
• Onboarding: set up new hires per the KIOTI-approved process — accounts, mailbox, workstation, and access.
• Offboarding and asset recovery: deprovisioning, equipment collection, asset updates, and return-to-stock or disposal.

Responsibilities

• End-user support (Tier 1): desktops, laptops, mobile devices, peripherals, printing, and conferencing; on-site and remote as needed.
• Onboarding: execute new-hire setup per the KIOTI-approved process.
• Offboarding and asset recovery: deprovisioning, equipment collection and asset records update.
• Imaging and deployment: workstation imaging, configuration and deployment; hardware refresh.

Skills

End-user support

Onboarding

Offboarding

Asset management

Tools

ManageEngine

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing, conferencing, and user-level application issues; executes onboarding and offboarding; and maintains the endpoint asset inventory. All work is tracked in ManageEngine environment and performed against approved processes.

What You'll Do:

• End-user support (Tier 1): Receive, triage, resolve, and document incidents and service requests in ManageEngine — desktops, laptops, mobile devices, peripherals, printing, and conferencing/meeting-room equipment. Desk-side on site; remote support for out-of-region users during the coverage window.
• Onboarding: Execute new-hire setup per the KIOTI-approved process — account provisioning, mailbox setup, workstation preparation, peripheral and access setup.
• Offboarding and asset recovery: Account deprovisioning, equipment collection, asset record updates, and return-to-stock or disposal staging.
• Imaging and deployment: Workstation/laptop imaging, configuration, and deployment; hardware refresh execution