Help Desk Technician I - Entry-Level IT Support

Jazz; New York, Northern (NY, KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Jazz at Lincoln Center is seeking an IT Help Desk Technician I to be the first point of contact for employees requiring technical assistance. The role involves frontline support for hardware, software, accounts, network connectivity, printers, and conference room equipment across the organization.

Responsibilities include documenting, troubleshooting, and resolving issues, taking ownership of requests through resolution, and escalating where necessary to senior IT staff.

Qualifications

• Associate or bachelor’s degree preferred in IT or related field.
• 1–3 years of experience in Help Desk/Desktop Support preferred.
• Experience supporting Windows and macOS, Microsoft 365 and common productivity tools.
• Strong communication and customer service skills.

Responsibilities

• Serve as first point of contact for IT support requests via help desk, email, phone, or in person.
• Troubleshoot and resolve hardware, software, network, and access issues.
• Provide onboarding/offboarding support, workstation deployment, and asset management.
• Escalate complex issues to Network Administrator or IT Director as needed.
• Maintain clear ticket documentation and follow up to ensure resolution.

Skills

Windows support

Mac OS support

Microsoft 365

Customer service

Troubleshooting

Communication

Education

Associate’s or Bachelor’s degree in IT

Tools

Help desk software

Active Directory

Printers

Job description

Jazz at Lincoln Center is seeking an IT Help Desk Technician I to be the first point of contact for employees requiring technical assistance. The role involves frontline support for hardware, software, accounts, network connectivity, printers, and conference room equipment across the organization.

Responsibilities include documenting, troubleshooting, and resolving issues, taking ownership of requests through resolution, and escalating where necessary to senior IT staff.