IT Help Desk Technician: Level 1 Support & Deployments

PVH (Tommy Hilfiger/Calvin Klein); New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Culture of Learning & Development

Service Recognition Programs

Job summary

BrainStation is seeking an IT Help Desk Technician to handle level 1 support tickets and assist with new hire hardware deployment. You will work in the operations team to maintain productivity and support IT systems for staff. This role suits IT specialists with 1–2 years of experience.

Key duties include managing hardware inventory, meeting SLAs with ticketing, and researching new tools to share with the team. Training and professional development are part of BrainStation’s culture.

Qualifications

• Experience managing level 1 IT support tickets.
• Familiarity with hardware deployment for new hires.
• Strong communication with team members and users.

Responsibilities

• Maintain hardware inventory and manage device repairs.
• Manage IT tickets in a timely manner to meet SLAs.
• Research new technology and tools and share findings with the team.
• Communicate clearly with all team members.

Skills

IT Help Desk

Ticketing

Networking basics

MDM management

Education

IT System Administrator degree

Tools

JIRA

Confluence

Job description

BrainStation is seeking an IT Help Desk Technician to handle level 1 support tickets and assist with new hire hardware deployment. You will work in the operations team to maintain productivity and support IT systems for staff. This role suits IT specialists with 1–2 years of experience.

Key duties include managing hardware inventory, meeting SLAs with ticketing, and researching new tools to share with the team. Training and professional development are part of BrainStation’s culture.