IT Help Desk Technician

brainstation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Culture of Learning & Development

Service Recognition Programs

Job summary

BrainStation is seeking an IT Help Desk Technician to handle level 1 support tickets and assist with new hire hardware deployment. You will work in the operations team to maintain productivity and support IT systems for staff. This role suits IT specialists with 1–2 years of experience.

Key duties include managing hardware inventory, meeting SLAs with ticketing, and researching new tools to share with the team. Training and professional development are part of BrainStation’s culture.

Qualifications

• Experience managing level 1 IT support tickets.
• Familiarity with hardware deployment for new hires.
• Strong communication with team members and users.

Responsibilities

• Maintain hardware inventory and manage device repairs.
• Manage IT tickets in a timely manner to meet SLAs.
• Research new technology and tools and share findings with the team.
• Communicate clearly with all team members.

Skills

IT Help Desk

Ticketing

Networking basics

MDM management

Education

IT System Administrator degree

Tools

JIRA

Confluence

Job description

About the Role

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

• Maintain hardware inventory and manage device repairs
• Manage IT tickets in a timely manner to meet SLAs
• Research new technology and tools and share those findings with the team
• Communicate clearly and effectively with all members of our team

Qualifications

• Google Workspace admin experience
• Ubiquiti/Meraki hardware and software experience is an asset
• WiFi and Networking experience is an asset
• IT System Administrator technical degree/background is an asset
• Experience with tools such as JIRA, Confluence
• Experience with the following platforms: MacOS, iOS, Android
• Experience with Kandji or other MDM platform
• Experience with SoC2/IT Audit processes an asset

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• Culture of Learning & Development
• Service Recognition Programs

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting‑edge, real‑world digital education that has empowered professionals across the world.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.