IT Help Desk Technician

BrainStation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Culture of Learning & Development

Service Recognition Programs

Job summary

BrainStation in New York seeks an IT Help Desk Technician to manage level 1 support tickets and facilitate new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity.

This role is ideal for IT Specialists that have 1-2 years of experience. Responsibilities include maintaining hardware inventory, managing IT tickets to meet SLAs, researching new technology, and clear communication with team members.

Qualifications

• 1–2 years of experience in IT help desk or IT support.
• Experience with device deployment for new hires.
• Familiarity with enterprise IT tools and ticketing systems.

Responsibilities

• Maintain hardware inventory and manage device repairs.
• Manage IT tickets in a timely manner to meet SLAs.
• Research new technology and tools and share findings with the team.
• Communicate clearly with all team members.

Skills

MacOS

iOS

Android

WiFi & Networking

JIRA

Confluence

Education

IT System Administrator degree/background

Tools

JIRA

Confluence

Kandji

Job description

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

• Maintain hardware inventory and manage device repairs
• Manage IT tickets in a timely manner to meet SLAs
• Research new technology and tools and share those findings with the team
• Communicate clearly and effectively with all members of our team

Successful candidates will have

• Ubiquiti/Meraki hardware and software experience is an asset
• WiFi and Networking experience is an asset
• IT System Administrator technical degree/background is an asset
• Experience with tools such as JIRA, Confluence
• Experience with the following platforms: MacOS, iOS, Android.
• Experience with Kandji or other MDM platform
• Experience with SoC2/IT Audit processes an asset

Perks and Benefits

• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• Culture of Learning & Development
• Service Recognition Programs

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus:

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings .

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.