IT Help Desk Technician II — Growth, Cyber & Cloud Support
Bowman Williams
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Benefits offered by this job
Job summary
Bowman Williams, a premium New York City based MSP, is hiring an IT Help Desk Technician Level 2 to support clients across financial services, legal, and other professional services environments.
This is a strong opportunity for an early career MSP technician who wants to move beyond basic support and gain exposure to cybersecurity, cloud infrastructure, Microsoft environments, and high touch client service.
Qualifications
- MSP experience supporting multiple client environments.
- Level 1.5 or Level 2 support experience.
- Strong Windows troubleshooting and endpoint support.
- Able to explain technical issues to nontechnical users.
- Associate degree in IT or related technical experience.
Responsibilities
- Prepare for and complete scheduled onsite client appointments.
- Troubleshoot Windows systems, endpoints, applications, connectivity, and common user issues.
- Escalate with remote support team when needed.
- Manage assigned tickets according to MSP service standards and client expectations.
- Maintain accurate ticket notes, time entries, and technical documentation.
- Communicate clearly with clients throughout troubleshooting and resolution.
- Help deliver a high touch support experience across demanding professional services environments.
Skills
Education
Job description
Bowman Williams, a premium New York City based MSP, is hiring an IT Help Desk Technician Level 2 to support clients across financial services, legal, and other professional services environments.
This is a strong opportunity for an early career MSP technician who wants to move beyond basic support and gain exposure to cybersecurity, cloud infrastructure, Microsoft environments, and high touch client service.
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