IT Help Desk Technician I | Tier 1 Support

RiseMe; Detroit (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

Walker-Miller Energy Services in Detroit, MI is seeking an IT Help Desk Technician I to be the first point of contact for end-user support. You will handle PC/Laptop hardware, operating systems, software, peripherals, and communication devices, log tickets, triage issues, and provide Tier 1 assistance by phone.

Ideal candidates have 1+ year of experience, a relevant degree, knowledge of Windows 11, mobile OS, and basic network concepts. A+ or related certification is preferred.

Qualifications

• Requires an Associate or Bachelor’s degree in Computer Science/Information Technology or equivalent.
• Minimum 1+ year of prior relevant experience.
• Knowledge of Windows operating systems (e.g., Windows 11).
• Understanding of mobile technology and OS (Android, iOS, Windows).
• Proven desktop troubleshooting experience in a corporate environment.
• Hands-on experience with IT hardware and software.
• Knowledge of patching, Antivirus, Anti-Malware.
• Knowledge of workstation hardware.
• Strong organization, prioritization and multitasking abilities.
• A+ or workstation training or Certifications.
• AA degree in Computer Science, Computer Information Systems, related field or equal experience.

Responsibilities

• Taking initial tickets via phone or email and troubleshooting and managing relatively simple hardware, software or network problems.
• Recognizing and escalating more difficult problems to Tier 2 Help Desk support
• Logging call activity
• Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation when required.

Skills

IT support

Desktop troubleshooting

Communication

Ticketing

Education

Associate or Bachelor’s degree in Computer Science/IT

AA degree in CS/ CIS or related field

Tools

Windows 11

Microsoft Office

Anti-Virus

Malware protection

Job description

Walker-Miller Energy Services in Detroit, MI is seeking an IT Help Desk Technician I to be the first point of contact for end-user support. You will handle PC/Laptop hardware, operating systems, software, peripherals, and communication devices, log tickets, triage issues, and provide Tier 1 assistance by phone.

Ideal candidates have 1+ year of experience, a relevant degree, knowledge of Windows 11, mobile OS, and basic network concepts. A+ or related certification is preferred.