IT Help Desk Analyst - Tier 1 Troubleshooter

American business solutions inc; Dimondale (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

American business solutions inc in Michigan (Dimondale) is seeking a motivated IT Helpdesk professional to resolve Tier 1 tickets, assist users across the organization, and provide frontline IT support. You will triage issues, document steps, and escalate where appropriate to maintain business continuity.

The ideal candidate has 2–3+ years experience in Tier 1 IT Helpdesk, service administration, and IT troubleshooting, plus an IT-related associate degree.

Qualifications

• 2-3+ years of Tier 1 IT Helpdesk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associates degree in IT related field.

Skills

Tier 1 IT Helpdesk

Service Administration

IT Troubleshooting

Education

Associate's degree (IT related)

Tools

Motorola systems

Job description

American business solutions inc in Michigan (Dimondale) is seeking a motivated IT Helpdesk professional to resolve Tier 1 tickets, assist users across the organization, and provide frontline IT support. You will triage issues, document steps, and escalate where appropriate to maintain business continuity.

The ideal candidate has 2–3+ years experience in Tier 1 IT Helpdesk, service administration, and IT troubleshooting, plus an IT-related associate degree.