IT Service Desk Technician (Tier I)

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The City of New York’s Department of Environmental Protection (DEP) BIT seeks an IT Service Management Specialist to provide Tier I technical support to end users. You will install, configure, test, and troubleshoot desktops, laptops, printers, and mobile devices, and escalate complex issues to higher tiers as needed.

You will maintain SOPs for deployments, assist with patch testing, and ensure high customer satisfaction by delivering dependable, timely helpdesk services within a large municipal

Qualifications

• Bachelor’s degree in computer science, engineering or related field with four years’ IT service management experience.
• Bachelor’s degree with eight years’ IT service management experience.
• Education/experience equivalent to the above.

Responsibilities

• Provide Tier I technical support to DEP end users via phone, email, or in person.
• Install, configure, test, maintain, monitor, and troubleshoot hardware and peripherals.
• Escalate complex issues to Tier II/III support teams.
• Maintain standard operating procedures for software/hardware deployments.
• Support testing and deployment of security patches on workstations and devices.
• Configure end-user desktops, laptops, printers, and mobile devices as needed.

Skills

Desktop support

Password issues

Network hardware troubleshooting

Printer/Scanner support

Mobile devices

Education

Bachelor’s degree in computer science, engineering or related field

Eight years of IT service management experience

Education/experience equivalent to 1 or 2

Job description

The City of New York’s Department of Environmental Protection (DEP) BIT seeks an IT Service Management Specialist to provide Tier I technical support to end users. You will install, configure, test, and troubleshoot desktops, laptops, printers, and mobile devices, and escalate complex issues to higher tiers as needed.

You will maintain SOPs for deployments, assist with patch testing, and ensure high customer satisfaction by delivering dependable, timely helpdesk services within a large municipal