IT Helpdesk Specialist: Windows, Networking & Support

Control-Air-Enterprises-LL

Anaheim (CA)

Hybrid

USD 37,000 - 45,000

Full time

2 days ago

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Benefits offered by this job

Medical/dental/vision

Life Insurance

Long-Term Disability Insurance

Paid holidays

Paid time off

ESOP

Job summary

Control Air Enterprises LLC is seeking a Helpdesk Support Technician to provide Tier I and II support for desktops, laptops, mobile devices, printers, and business apps across offices, fabrication facilities, and remote jobsites.

You will troubleshoot OS, software, and network issues, assist with onboarding and user administration, and help safeguard systems with cybersecurity best practices. ESOP company offering growth opportunities.

Qualifications

Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred.
Minimum 2+ years of Help Desk, Desktop Support, Technical Support, or related IT experience.
Experience supporting Microsoft Windows desktop operating systems and business applications.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless connectivity, and printers.
Strong troubleshooting and analytical skills.
Experience deploying and supporting desktop, laptop, and mobile devices.
Knowledge of Microsoft 365 applications and user administration.
Strong organizational and documentation skills.
Excellent communication and customer service abilities.
Ability to manage multiple priorities in a fast-paced environment.
Experience supporting employees across multiple locations is preferred.
Industry certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus.

Responsibilities

Provide Tier I and Tier II technical support for desktops, laptops, mobile devices, printers, and business applications.
Respond to Help Desk requests and troubleshoot hardware, software, operating system, and connectivity issues.
Install, configure, and deploy computer systems, peripheral equipment, and software applications.
Support Microsoft Windows desktop operating systems and standard business software platforms.
Assist with user account administration, password resets, access management, and onboarding activities.
Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, wireless connectivity, and internet access.
Maintain and track IT hardware, software, and technology inventory.
Support workstation upgrades, equipment replacements, and technology refresh initiatives.
Document support activities, technical procedures, and system configurations.
Assist with cybersecurity initiatives, endpoint protection, and security best practices.
Coordinate with vendors and service providers to resolve technical issues when necessary.
Support technology projects, system upgrades, and company-wide deployments.
Provide technical support for employees located in offices, fabrication facilities, and remote jobsites.
Escalate complex technical issues to senior IT staff when appropriate.
Deliver exceptional customer service and technical guidance to employees at all levels of the organization.
Support additional IT and technology-related responsibilities as needed.