Client IT Service Desk Specialist: Fast Tech Support

VersaTrust; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

VersaTrust in New York seeks a full-time Service Desk Specialist to provide technical support and ensure customer satisfaction. You will troubleshoot desktop hardware, applications, and manage IT systems while maintaining a high level of service.

The ideal candidate has an Associate’s degree in IT, 1-3 years of experience in a related role, and certifications like CompTIA A+ or Microsoft Azure. The role includes participation in an on-call rotation and may require travel to client offices.

Qualifications

• 1-3 years of relevant IT experience as a Help Desk Analyst or similar.
• Industry certifications (CompTIA A+, Microsoft Azure) are highly desirable.

Responsibilities

• Provide effective technical support to clients via phone, email and RMM toolset.
• Monitor and optimize client systems for performance and security.
• Maintain clear client communication and set expectations.

Skills

Technical support

Problem-solving

Time management

Communication skills

Education

Associate’s degree in Information Technology or related field

Tools

Microsoft Office

Active Directory

DNS

VPN

Job description

VersaTrust in New York seeks a full-time Service Desk Specialist to provide technical support and ensure customer satisfaction. You will troubleshoot desktop hardware, applications, and manage IT systems while maintaining a high level of service.

The ideal candidate has an Associate’s degree in IT, 1-3 years of experience in a related role, and certifications like CompTIA A+ or Microsoft Azure. The role includes participation in an on-call rotation and may require travel to client offices.