IT Helpdesk Technician

Total Home and Farm Video Solutions INC; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) with company match

Collaborative team culture

Opportunities for professional growth

Job summary

A technology solutions company in the United States is seeking a full-time IT Support Specialist to provide technical support to users. This role involves troubleshooting hardware and software issues, managing user accounts, and documenting support resolutions. Ideal candidates will have 1–4 years of experience in IT support, strong analytical skills, and a detail-oriented approach. The position offers comprehensive benefits, a competitive salary, and opportunities for career growth.

Qualifications

• 1–4 years of experience in a help desk or IT support role.
• Strong troubleshooting and analytical skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Serve as initial point of contact for technical support.
• Install, configure, and maintain hardware, software, and peripherals.
• Troubleshoot and support desktop, laptop, and printer issues.

Skills

Troubleshooting

Analytical skills

Communication

Detail-oriented

Organizational skills

Education

Degree in IT, Computer Science, or related field

Tools

CompTIA A+

Network+

MCP

Job description

Total Home and Farm Video Solutions INC | Full time

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Key Responsibilities

• Serve as the initial point of contact for technical support via phone, email, and ticketing system
  
• Install, configure, and maintain desktop hardware, software, and peripherals
  
• Manage user accounts, permissions, and access controls
  
• Troubleshoot and support desktop, laptop, and printer issues
  
• Escalate unresolved issues to senior IT staff as appropriate
  
• Provide accurate information about company IT services and products
  
• Suggest improvements to IT procedures and user experience
  
• Document support issues, resolutions, and feedback in a clear and concise manner
  
• Occasionally participate in after-hours support, project roll outs, or upgrades (nights/weekends/holidays)
  
• Communicate clearly in English (additional languages a plus)
  

Requirements

Qualifications

• 1–4 years of experience in a help desk or IT support role
  
• Strong troubleshooting and analytical skills
  
• Detail-oriented with excellent organizational skills
  
• Valid driver's license and reliable transportation
  
• Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
  
• Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
  

What We Offer

• Competitive compensation based on experience and performance
  
• Comprehensive benefits package (medical, dental, vision, and retirement)
  
• 401(k) with company match
  
• A collaborative and supportive team culture
  
• Opportunities for professional growth and career advancement