IT Help Desk Technician Level I

SW Automotive Management; Town of Farmington (WI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k) with company match

Paid Time off

Short term disability

Long term disability

Accident insurance

On-site gym

Gym reimbursement

Employee Assistance program

Career development

Vehicle/service discounts

Job summary

Schomp Automotive Group is seeking a Helpdesk Technician for a full-time role at our Farmington location. You will provide first-level IT support to end-users via phone, email, or in-person, including onboarding for new employees, and you’ll troubleshoot hardware, software, and network issues while maintaining high customer satisfaction.

The position requires 0-2 years of Helpdesk experience, excellent communication skills, and a valid driver's license with an acceptable MVR.

Qualifications

• High School Diploma or equivalent work experience.
• 0-2 years Helpdesk Technician experience preferred.
• Excellent communication and listening skills required.
• Research and troubleshooting skills.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction.
• Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Skills

Customer service

Communication

Troubleshooting

Research

Listening

Education

High School Diploma or equivalent

Job description

Job Description: Location: 555 N Bourne Cir, Farmington, UT 84025

Employment Type: Full Time

Pay Range: $22.00 - $27.00 per hour

The job posting will be available until November 3rd, 2026.

Why Schomp:

• Full suite of insurance - medical, dental, vision and life
• Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick and holidays
• Short term and long term disability
• Accident insurance
• On site Gym/ Gym reimbursement
• Employee Assistance program - counseling, financial and legal advice
• Commitment to your career and professional development
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service

Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction.
• Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Requirements:

• High School Diploma or equivalent work experience.
• 0-2 years Helpdesk Technician experience preferred.
• Excellent communication and listening skills required.
• Research and troubleshooting skills.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Schomp Automotive Group is an Equal Opportunity Employer

The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, region- specific benefits.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.

Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard.

There’s a reason why Schomp was a 2018 Finalist for “Best Companies to Work for in Colorado.” This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistent, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.