IT Help Desk Technician - Start Here, Grow to Server & Cloud

Whitaker Construction; Nampa (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Competitive wages

Health, Dental, Vision, Life, STD, and

401K and Match

Paid Holidays

Paid Personal Days

Quarterly Incentive Program

Referral Bonuses

Employee Assistance Program (EAP)

Job summary

Whitaker Construction seeks an entry-level Help Desk Technician to be the first point of contact for IT issues across the company. You will support computers, mobile devices, printers, software, and network connectivity, and help resolve tickets promptly.

The role offers opportunities to grow into Desktop, Application, Network, and Server support as you gain experience, aligning with our emphasis on safety and ownership within a family-owned ESOP environment.

Qualifications

• Associate's or Bachelor's degree in Computer Science, IT, or related field.
• Equivalents accepted (education + experience).
• IT certs such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.
• Experience with IT help desk software and remote desktop tools is a plus.
• Familiarity with Active Directory, Group Policy, and enterprise IT environments.

Responsibilities

• Provide technical support for computers, mobile devices, printers, software, and network connectivity.
• Respond to help desk tickets, calls, and emails with timely resolutions.
• Troubleshoot hardware, software, and basic network issues for office and field staff.
• Install and maintain Windows devices, mobile devices, and business apps.
• Assist with user account management (AD, Microsoft 365, security perms).
• Educate employees on cybersecurity best practices.
• Document troubleshooting steps in the IT knowledge base.
• Collaborate with senior IT staff on networking and server topics.

Skills

Customer service

Communication

Problem solving

Teamwork

Documentation

Attention to detail

Time management

Education

Associate's or Bachelor's degree in Computer Science/Information Technology or related field

Equivalent combination of education and experience

Tools

Active Directory

Microsoft 365

Remote desktop tools

Group Policy

Job description

Whitaker Construction seeks an entry-level Help Desk Technician to be the first point of contact for IT issues across the company. You will support computers, mobile devices, printers, software, and network connectivity, and help resolve tickets promptly.

The role offers opportunities to grow into Desktop, Application, Network, and Server support as you gain experience, aligning with our emphasis on safety and ownership within a family-owned ESOP environment.