IT Help Desk Specialist

Revel Staffing; Tallahassee (FL); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

Revel Staffing is seeking an IT Help Desk Specialist to support clinical and administrative staff in a healthcare setting. You will assist with password resets, EMR/EHR access, VPN, email, and basic hardware/software issues while documenting steps in the ticketing system.

The ideal candidate communicates clearly with users of all technical levels, upholds HIPAA privacy, and escalates complex issues when necessary.

Qualifications

• High school diploma or GED required.
• HIPAA compliance awareness or training required.

Responsabilités

• Respond to inbound calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for issues including password resets, EMR/EHR access, VPN, email, and hardware/software problems.
• Follow documented procedures and document incidents and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Maintain confidentiality and protect patient and organizational data per HIPAA.

Connaissances

Customer service

Troubleshooting

Communication

Windows OS

VPN

Email systems

Formation

High school diploma or GED

Associate degree in IT/CS

Description du poste

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.

Key Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.

Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.

Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.

Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.

Provide professional, patient, and customer-focused support to users of all technical skill levels.

Assist with basic user account setup, access changes, and application support as needed.

Support increased ticket or call volume during peak periods, system updates, and special projects.

Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Required Qualifications

High school diploma or GED required.

Active HIPAA compliance credential or training required.

1+ year of IT help desk, service desk, technical support, or related experience preferred.

Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.

Strong verbal and written communication skills.

Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.

Strong attention to detail and ability to accurately document support activity.

Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or a related field.

Experience supporting users in a healthcare, clinical, medical office, or regulated environment.

Experience with EMR/EHR systems, healthcare applications, or clinical software.

Familiarity with ticketing systems, remote support tools, and IT documentation processes.

Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.