IT Help Desk Technician

Humanly (humanly.io); Fishers (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay options

Paid Time Off + 6 holidays

Free carwashes

Industry-leading training

Growth potential

Tuition reimbursement and IT certs

Group health, dental, and vision

401K with company match

Job summary

Humanly is seeking a Help Desk Technician to provide IT support across carwash locations and for the internal support team. You will handle level 1 requests via phone and email, triage tickets, and configure new IT assets for deployment.

Great candidates enjoy a fast-paced environment, deliver quality service, and collaborate with a growing IT team. A strong foundation in Windows OS and Microsoft troubleshooting is essential, with IT certifications preferred.

Qualifications

• High school diploma or equivalent is required; IT certification preferred.
• A+ or Network+ certification with higher IT degree is a plus.
• Strong knowledge of Windows OS and Microsoft troubleshooting.

Responsibilities

• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Demonstrate initiative and a 'get the job done' attitude.

Skills

Windows OS

Microsoft troubleshooting

Phone & email support

Ticketing system usage

Education

High school diploma or equivalent

A+ or Network+ Certification

Associate's or Bachelor's Degree in IT

Job description

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.

Crew’s commitments

• Competitive compensation
• Daily pay options available at no cost to you
• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Industry-leading training
• Incredible growth potential
• Tuition reimbursement and paid IT certifications
• Group health, dental, and vision
• 401K with company match

Crew's expectations

• Work schedule is generally 10a-8p, 5 days per week, Tuesday-Saturday.
• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Possess initiative and motivation with a “get the job done” attitude.
• Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
• High school diploma or equivalent is required. A+ or Network + Certification along with an Associate’s or Bachelor's Degree in Information Technology highly preferred.
• Must possess the ability to deal tactfully with customers, team members, and the general public.
• Focused on quality while maintaining a sense of urgency.

We're Really in the People Business, We Just Happen to Wash Cars!