IT Service Desk Specialist - Fast-Paced End-User Support

Russell Tobin; Alpharetta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Life and disability insurance

Employee Assistance Program (EAP)

Legal support services

Auto, home, and pet insurance options

Employee discounts

Job summary

Russell Tobin in Alpharetta, GA, seeks an IT Service Desk professional with 3+ years of experience to provide high-level technical support across the organization. You will troubleshoot hardware, software, and system issues, and act as the first point of contact for end users via phone, chat, or in person.

The role emphasizes strong problem-solving, customer service, and the ability to work in a fast-paced environment.

Qualifications

• Minimum 3 years of IT support / service desk / help desk experience.
• Strong troubleshooting skills (hardware & software).
• Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.).
• Excellent communication and customer service skills.

Responsibilities

• Serve as the first point of contact for IT Service Desk support requests.
• Provide phone, chat, and in-person support to end users.
• Troubleshoot and resolve hardware, software, and system issues.
• Log and track incidents using a ticketing system.
• Perform incident triage, diagnosis, resolution, and escalation.
• Deliver excellent customer service with empathy and urgency.
• Document issues, resolutions, and processes accurately.
• Support enterprise applications and infrastructure components.
• Install, configure, and maintain hardware, software, and peripherals.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain professionalism in high-pressure situations.

Skills

IT support

Troubleshooting

Ticketing systems

Customer service

Education

High school diploma or GED

Job description

Russell Tobin in Alpharetta, GA, seeks an IT Service Desk professional with 3+ years of experience to provide high-level technical support across the organization. You will troubleshoot hardware, software, and system issues, and act as the first point of contact for end users via phone, chat, or in person.

The role emphasizes strong problem-solving, customer service, and the ability to work in a fast-paced environment.