IT Service Desk Specialist - Fast-Paced Support Pro

Russell Tobin; South Jordan (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Life Insurance

EAP

Legal support services

Auto/Home/Pet insurance

Employee discounts

Job summary

Russell Tobin is seeking an IT Service Desk professional with a minimum of 3 years of experience to provide high-level technical support to end users across the organization. The role requires strong problem-solving, excellent communication, and the ability to troubleshoot hardware, software, and systems in a fast-paced environment.

Responsibilities include first-line support, incident logging, triage, escalation, and documenting resolutions.

Qualifications

• Minimum 3 years of IT support / service desk experience.
• Strong troubleshooting skills for hardware and software.
• Experience with ticketing systems (ServiceNow, Remedy, Jira).
• Excellent communication and customer service skills.
• Ability to diagnose and resolve issues quickly.
• Experience in high-volume environments.

Responsibilities

• Serve as the first point of contact for IT Service Desk support requests.
• Provide phone, chat, and in-person support to end users.
• Troubleshoot and resolve hardware, software, and system issues.
• Log and track incidents using a ticketing system.
• Perform incident triage, diagnosis, resolution, and escalation.
• Deliver excellent customer service with empathy and urgency.
• Document issues, resolutions, and processes accurately.
• Support enterprise applications and infrastructure components.
• Install, configure, and maintain hardware, software, and peripherals.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain professionalism in high-pressure situations.

Skills

Communication skills

Problem solving

Independent worker

Documentation

Fast-paced environment adaptability

Education

High school diploma or GED

Tools

ServiceNow

Remedy

Jira

Job description

Russell Tobin is seeking an IT Service Desk professional with a minimum of 3 years of experience to provide high-level technical support to end users across the organization. The role requires strong problem-solving, excellent communication, and the ability to troubleshoot hardware, software, and systems in a fast-paced environment.

Responsibilities include first-line support, incident logging, triage, escalation, and documenting resolutions.