IT Help Desk Technician: Fast, Friendly Tier 1 Support

KAIP; Roseville (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

KAIP Partners, Inc. is seeking Help Desk Technicians to document, troubleshoot, and resolve Tier 1 IT requests, including routine user, endpoint, and access tasks.

You will support ticketing and internal KAIP projects while escalating complex issues to MIT resources as needed. Ideal candidates have an Associate degree in a related field, 1–3 years in help desk roles, and certifications such as CompTIA A+ or Network+.

Qualifications

• Associate degree in Computer Science or a related field.
• CompTIA A+, Network+ or other related certifications.
• 1–3 years of experience in help desk operations or related activities.

Responsibilities

• Resolve routine endpoint and software issues using approved troubleshooting procedures; install software and run malware scans.
• Deploy, patch, test, and install software applications including Microsoft Office under approved procedures.
• Record ticket details and confirm restoration with user before closing tickets.
• Provide support by phone, in person, and online chat; communicate progress clearly.
• Deliver and test computers and peripherals per approved procedures.
• Manage Tier 1 tickets through resolution or handoff; assist with Tier 2 under supervision.
• Develop and maintain SOPs and process documentation.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Documentation

Education

Associate degree in Computer Science or related field

CompTIA A+, Network+ or related certifications

Tools

Ticketing systems

RMM software

PowerShell / scripting basics

Job description

KAIP Partners, Inc. is seeking Help Desk Technicians to document, troubleshoot, and resolve Tier 1 IT requests, including routine user, endpoint, and access tasks.

You will support ticketing and internal KAIP projects while escalating complex issues to MIT resources as needed. Ideal candidates have an Associate degree in a related field, 1–3 years in help desk roles, and certifications such as CompTIA A+ or Network+.