IT Help Desk Technician - Fast, Customer-Focused Support

SupportFinity™; Milan Township (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Sierra Lobo in Milan, Ohio, is seeking a Help Desk Technician to deliver fast, high‑quality troubleshooting and support across the company’s computing environment. The technician must assess, prioritize, document, and resolve employee requests to keep business tasks flowing.

You will handle hardware and software incidents, provide training, and collaborate with team members to ensure effective resolution. This is a full‑time on‑site position located in Milan, OH, requiring strong customer

Qualifications

• 0-2 years of help desk experience in a professional environment.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Must be a U.S. citizen.
• Industry certifications preferred.

Responsibilities

• Provide assessment and resolution of incidents across the computing environment.
• Serve as first point of contact for hardware, software, and telecommunications issues.
• Perform hardware configuration and software upgrades.
• Provide technical training to other employees.
• Communicate effectively with technical and non‑technical staff.

Skills

Customer service

Verbal and written communication

Self-motivation

Teamwork

Problem solving

Tools

Windows 11 Professional

Office 365

Microsoft Teams

Active Directory

SharePoint

Remote desktop

VPN

Job description

Sierra Lobo in Milan, Ohio, is seeking a Help Desk Technician to deliver fast, high‑quality troubleshooting and support across the company’s computing environment. The technician must assess, prioritize, document, and resolve employee requests to keep business tasks flowing.

You will handle hardware and software incidents, provide training, and collaborate with team members to ensure effective resolution. This is a full‑time on‑site position located in Milan, OH, requiring strong customer