IT Help Desk Technician: Expert Hardware & Setup

Olé Mexican Foods, Inc.; Norcross, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Olé Mexican Foods, Inc. in Norcross, GA is seeking an experienced IT Support Technician to troubleshoot day-to-day technology issues across the organization, including desktop applications and hardware.

You will manage devices, set up user accounts, create images, maintain software and security, and work with vendors to resolve technical issues, while documenting processes and prioritizing tasks.

Qualifications

• Certificate or Diploma from a Technical School plus one year of directly related experience
• Excellent interpersonal, verbal, and written skills
• Strong problem-solving and analytical thinking skills
• Experience using Windows 10, and Office 365 a plus
• Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
• Ability to multi-task and prioritize assignments

Responsibilities

• Manage, configure, troubleshoot, and repair handheld scanners, desktop computers, laptops, phones etc.
• Track and update IT inventory
• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
• Create desktop computer and laptop images
• Set up and configure new computers
• Install application software
• Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Work with vendors to help resolve technical issues
• Lift, move IT equipment and rearrange work areas for employees
• Create and maintain process documents
• Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
• Perform miscellaneous related duties and other duties as assigned

Skills

Excellent communication

Problem-solving

Multi-tasking

Interpersonal skills

Education

Technical school certificate/diploma

Tools

Windows 10

Office 365

Help Desk software

IT Glue Documentation

ConnectWise RMM

Sophos Email Gateway

Active Directory

Job description

Olé Mexican Foods, Inc. in Norcross, GA is seeking an experienced IT Support Technician to troubleshoot day-to-day technology issues across the organization, including desktop applications and hardware.

You will manage devices, set up user accounts, create images, maintain software and security, and work with vendors to resolve technical issues, while documenting processes and prioritizing tasks.