IT Hep Desk Tech

Ole Mexican Foods Inc; Norcross (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Job summary

Ole Mexican Foods Inc. in Norcross, GA is seeking an experienced IT Support Technician to assist employees with day-to-day technology issues, including desktops, laptops, phones and Office 365.

The role involves configuring devices, creating images, maintaining security and software updates, and working with vendors to resolve technical problems in a fast-paced environment in Norcross, GA.

Qualifications

• Certificate or Diploma from a Technical School plus one year of directly related experience.
• Strong interpersonal, verbal, and written skills.
• Experience with Windows 10 and Office 365.
• Familiarity with Help Desk software and Active Directory.

Responsibilities

• Manage, troubleshoot desktops, laptops, handheld devices and phones.
• Update IT inventory and track assets.
• Respond to hardware and software issues for Office 365, printers, and mobile devices.
• Create and configure user accounts on Office 365, network, email, and security.
• Create desktop images and set up new computers.
• Install software and maintain OS, antivirus, and malware protection.
• Collaborate with vendors to resolve issues.
• Move equipment and rearrange work areas as needed.
• Create and maintain process documents.
• Assist with basic networking and domain connectivity.

Skills

Strong problem-solving

Analytical thinking

Excellent interpersonal skills

Multitasking

Windows 10 proficiency

Office 365 knowledge

Education

Technical School Certificate/Diploma

Tools

IT Glue Documentation software

ConnectWise RMM

Sophos Email Gateway

Active Directory

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Hep Desk Tech

Norcross, GA, US

2 days ago Requisition ID: 1345

Job Description

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES:

• Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
• Track and update IT inventory
• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
• Create desktop computer and laptop images
• Set up and configure new computers
• Install application software
• Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Work with vendors to help resolve technical issues
• Lift, move IT equipment and rearrange work areas for employees
• Create and maintain process documents
• Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
• Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS:

• Certificate or Diploma from a Technical School plus one year of directly related experience
• Excellent interpersonal, verbal, and written skills
• Strong problem-solving and analytical thinking skills
• Experience using Windows 10, and Office 365 a plus
• Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
• Ability to multi-task and prioritize assignments