IT Help Desk Technician - End-User Support & BYOD

Oak Hills Church; San Antonio, Northern (TX, KY); Hybrid; USD 40,000 - 56,000; Part time

Job summary

Oak Hills Church in San Antonio is seeking a part-time IT Technician to provide Tier 1 hardware and software support for desktops, laptops, and network connectivity. You will guide users through BYOD migrations and help keep workstations, peripherals, and accounts configured.

The role requires knowledge of Windows and macOS, Active Directory, and basic networking, with a focus on customer service and teamwork within a church environment.

Qualifications

• Two years of experience in a PC and MAC environment.
• A+ certification or willingness to complete within 180 days.
• High School Diploma or GED.
• Education can substitute for experience.

Responsibilities

• Provides Tier 1 user support to correct hardware and software problems (desktops, laptops, and network connectivity).
• Guides end users through migrating their mobile devices into BYOD infrastructure.
• Troubleshoots and resolves hardware/software issues.
• Maintains help desk and support tracking records and follows up on open tickets.
• Configures and sets up desktop computers, peripherals, and accounts.
• Installs workstations and handles moves of PCs, telephones, Kiosks, etc.
• Assists with database cleanup.
• Assists with classroom system maintenance.
• Attends staff meetings, trainings, and events; supports policy changes and programs.

Skills

PC & MAC environments

Active Directory

Networking

Desktop OS knowledge

Education

High School Diploma or GED

A+ certification

Tools

Ticketing software

Job description

Oak Hills Church in San Antonio is seeking a part-time IT Technician to provide Tier 1 hardware and software support for desktops, laptops, and network connectivity. You will guide users through BYOD migrations and help keep workstations, peripherals, and accounts configured.

The role requires knowledge of Windows and macOS, Active Directory, and basic networking, with a focus on customer service and teamwork within a church environment.