Tier 1 IT Helpdesk Technician – Part-Time Support Pro

Compass Christian Church; Grapevine (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

Compass Christian Church is seeking an IT Tier 1 Helpdesk Technician to serve as the first point of contact for IT support at Compass Center in Grapevine, TX. The part-time role (29 hours/week) focuses on troubleshooting hardware, software, and network issues, onboarding new staff, and maintaining documentation.

The ideal candidate will have a high school diploma, 2+ years in tech support, and familiarity with Apple/Mosyle, Intune/AD, and Microsoft 365.

Qualifications

• High School diploma required or equivalent.
• Associate degree in IT/CS preferred.
• CompTIA A+ or similar certs advantageous.

Responsibilities

• Respond to IT helpdesk tickets and log in system.
• Provide troubleshooting for hardware, software, and network issues.
• Diagnose and escalate complex issues to IT staff as needed.
• Participate in on-call rotation for after-hours support.
• Conduct staff training on systems and applications.
• Assist with onboarding new employees and access setup.
• Maintain and update IT documentation.
• Track software licenses and IT inventory.
• Support ongoing IT initiatives to improve performance.

Skills

Problem-solving

Analytical thinking

Teamwork

Customer service

Verbal/written communication

Prioritization

Learning mindset

Education

High School Diploma or equivalent

Associate degree in IT/CS preferred

CompTIA A+ certification advantageous

Tools

Mosyle

Intune/Active Directory

Microsoft 365

Job description

Compass Christian Church is seeking an IT Tier 1 Helpdesk Technician to serve as the first point of contact for IT support at Compass Center in Grapevine, TX. The part-time role (29 hours/week) focuses on troubleshooting hardware, software, and network issues, onboarding new staff, and maintaining documentation.

The ideal candidate will have a high school diploma, 2+ years in tech support, and familiarity with Apple/Mosyle, Intune/AD, and Microsoft 365.