IT Support Technician: Windows & macOS Expert

Socket.dev; Lakeside (CA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA option

403(b) retirement plan

Paid holidays

Vacation and sick time

Yearly paid time off

Job summary

Turning Point Ministries is seeking an IT Support Technician to provide responsive, professional technical support across Windows, macOS, and Microsoft 365. You will manage help desk tickets, troubleshoot hardware and software, and maintain documentation and user accounts.

This on-site role requires strong customer service, security awareness, and the ability to research and escalate when needed. The position is full-time, on-site at our Lakeside, CA headquarters, offering a comprehensive

Qualifications

• Minimum of 3 years of independent hands-on end-user IT support.
• Experience supporting Windows 11 and macOS.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Familiarity with Active Directory accounts and group administration.
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, and VPN fundamentals.
• Experience troubleshooting laptops, desktops, printers, mobiles, and peripherals.
• Strong written and verbal communication skills.
• Demonstrated customer service and problem-solving skills.

Responsibilities

• Own assigned help desk tickets from creation through resolution and document progress.
• Diagnose and resolve end-user issues across Windows and macOS environments.
• Troubleshoot printers, scanners, and multi-function devices.
• Escalate appropriately with complete notes and logs.
• Follow IT security policies; elevate security concerns promptly.
• Configure and deploy endpoints using imaging and MDM; verify access and connectivity.
• Maintain IT asset records and manage access across AD, M365, and MDM.
• Support corporate VoIP moves/adds/changes with vendor coordination.
• Keep knowledge base updated with common issues and solutions.

Skills

End-user support

Customer service

Communication skills

Problem solving

Organizational skills

Confidentiality

Self-motivated

Teamwork

Tools

Active Directory

Microsoft 365

MDM platforms

VoIP systems

VPN

Job description

Turning Point Ministries is seeking an IT Support Technician to provide responsive, professional technical support across Windows, macOS, and Microsoft 365. You will manage help desk tickets, troubleshoot hardware and software, and maintain documentation and user accounts.

This on-site role requires strong customer service, security awareness, and the ability to research and escalate when needed. The position is full-time, on-site at our Lakeside, CA headquarters, offering a comprehensive