IT Technician

RPMGlobal; Westlake Village (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Oaks Christian School is seeking an IT Technician to provide hardware, software, and network support in a fast-paced environment. You will join a team of IT professionals ensuring smooth technical operations and exceptional service for staff and students.

The role involves supporting Windows and Mac OS, Microsoft 365, and Google Suite, managing devices, networks, and AV systems, and assisting with on-call duties as needed. A BA/BS in CS or related field is preferred.

Qualifications

• BA/BS in Computer Science, Computer Information Systems or related field.
• CompTIA A+ or similar certifications are a plus.
• Experience in a help desk or technical support role.
• Understanding of TCP/IP, DNS, DHCP and other network protocols.
• Proficiency with Windows and Mac operating systems.

Responsibilities

• Provides front-line technical support to employees.
• Supports PC and Apple/Mac hardware and software.
• Maintains inventory and documents technical procedures.
• Supports Microsoft 365 and Google Suite environments.
• Collaborates with vendors for repairs and warranty claims.
• May be required to be on-call.

Skills

Front-line support

Networking basics

Windows & Mac OS

Communication

Problem solving

Independent & collaborative

On-call readiness

Education

BA/BS in Computer Science or related

Tools

Microsoft 365

Google Workspace

Windows OS

macOS

Job description

OAKS CHRISTIAN SCHOOL

Job Description

IT Technician

Full-Time (12-month), Non-Exempt, Category 4

Salary Range: $25.00-$35.00 per hour

Reports to:Director of Information Technology

The IT Technician provides general hardware, software, and network support. Working in a large, fast-paced, dynamic environment, this person joins a team of IT professionals to ensure the proper functioning of technical operations and provides exceptional service and customer support to all constituents.

Essential Functions

• Serves as an integrated member of IT Department
• Provides front-line technical support to employees
• Supports PC and Apple/Mac hardware and software
• Supports desktops, laptops, tablets, and other devices
• Supports Microsoft 365 and the Google Suite
• Supports wireless networks
• Supports audio/visual systems and projection devices
• Performs basic user account tasks including onboarding and offboarding procedures, password resets, and access control
• Collaborates with service providers to coordinate repairs, warranty claims, and equipment replacements
• Maintains accurate inventory of assets
• Assists with technical documentation
• Stays current with emerging technologies, industry trends, and best practices to continuously improve technical skills and knowledge
• Performs other related duties as assigned or requested
• Employer reserves the right to change or modify duties at any time
• May be required to be on-call
• Additional duties as required

Qualifications & Skills

• Preferred BA/BS in Computer Science, Computer Information Systems or related
• Relevant certifications such as CompTIA A+ or similar qualifications are a plus
• Proven experience in a help desk or technical support role, providing assistance to end-users in a professional environment
• Understanding of TCP/IP, DNS, DHCP and other network protocols
• Understanding of Windows and Mac Operating Systems
• Possess superior communication skills (written and verbal)
• Demonstrates complex problem-solving skills
• Ability to work well independently and collaboratively in a fast-paced environment
• Maintains a positive, energetic, and friendly disposition
• Demonstrates integrity, professionalism, and an attitude of service
• Ability to lift/carry 45lbs
• Supports the Oaks Christian School Statement of Faith