Part-Time IT Help Desk Technician | End-User Support

Flash; Austin (TX); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

401(k) with company match

Paid holidays, paid time off and sick>

Flexible work environment

Opportunities for professional growth

Job summary

Flash is seeking a part-time IT Help Desk Technician in Austin to keep our hardware, cloud tools, and daily workflows running smoothly. You’ll join a dynamic IT team, with flexible hours and 24–29 hours per week, Mon–Thu, at the Austin HQ, with occasional visits to the Dripping Springs Warehouse.

This role offers hands-on experience across Windows, Mac, iOS devices and essential enterprise tools. You will manage onboarding/offboarding, image and deploy devices, support Google Workspace,

Qualifications

• Experience imaging and deploying devices (Windows/Mac environments)
• Familiarity with cloud-based IT systems and identity management tools
• Experience supporting a mixed-device environment (Windows, macOS, iOS)
• Knowledge of IT asset management and lifecycle processes
• Understanding of ticketing systems and IT support workflows

Responsibilities

• Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
• Image, deploy, and configure new devices for employees
• Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
• Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
• Provide support for Windows machines, MacBooks, and iPads
• Decommission out-of-warranty equipment and coordinate recycling efforts
• Partner with vendors for warranty-related hardware support
• Maintain and manage IT inventory, including tracking assets and stock levels
• Keep asset management systems up to date to support budgeting, refresh cycles, and audits
• Assist the IT team with ongoing and new projects

Skills

Customer-first mindset

Interpersonal communication

Time management

Attention to detail

Adaptability

Education

High School Diploma or equivalent

Tools

Google Workspace

JumpCloud

Slack

Jira

Confluence

Microsoft 365 / O365

Job description

Flash is seeking a part-time IT Help Desk Technician in Austin to keep our hardware, cloud tools, and daily workflows running smoothly. You’ll join a dynamic IT team, with flexible hours and 24–29 hours per week, Mon–Thu, at the Austin HQ, with occasional visits to the Dripping Springs Warehouse.

This role offers hands-on experience across Windows, Mac, iOS devices and essential enterprise tools. You will manage onboarding/offboarding, image and deploy devices, support Google Workspace,