IT Help Desk Technician – Ticket & Onboarding Support

LUCKY STAR CASINO; Concho (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Lucky Star Casino in Arizona is seeking an IT Help Desk professional to provide administrative IT support and assist the IT Help Desk, escalating issues as needed. You will handle ticketing, support vendors and staff, and keep meticulous logs of problems diagnosed and resolved.

This role requires on-site work with varied shifts including mornings, afternoons, and evenings, and entails coordinating onboarding/offboarding with HR and maintaining IT equipment inventory.

Qualifications

• Advanced computer skills.
• Advanced verbal and written communication skills.
• IT support/troubleshooting experience preferred.
• High School Diploma and/or equivalent experience.

Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties that include but are not limited to: scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across various departments and locations.
• Partners with the recruiting/HR team to assist, as needed, in coordinating onboarding/offboarding for employees.
• Maintains an accurate inventory of all IT equipment.
• Must exhibit STAR treatment to all customers and co-workers.
• Complete other duties as assigned.

Skills

IT support

Troubleshooting

Customer service

Verbal & written communication

Education

High School Diploma or equivalent

Job description

Lucky Star Casino in Arizona is seeking an IT Help Desk professional to provide administrative IT support and assist the IT Help Desk, escalating issues as needed. You will handle ticketing, support vendors and staff, and keep meticulous logs of problems diagnosed and resolved.

This role requires on-site work with varied shifts including mornings, afternoons, and evenings, and entails coordinating onboarding/offboarding with HR and maintaining IT equipment inventory.