IT Help Desk Technician – 1-Year Contract (Level 1-2)

Zones IT Solutions; Boston (MA); On-site; USD 81,278,000 - 90,922,000; Full time

Benefits offered by this job

Medical coverage

Sick leave

Career development opportunities

Job summary

Zones IT Solutions is seeking an IT Help Desk Technician for a 1-year on-site contract in Boston, MA. You will provide Level 1-2 support, troubleshoot problems, and assist end-users with IT products and services.

The role requires a relevant degree or equivalent experience, strong customer service skills, and the ability to work in a fast-paced environment. Expect standard business hours and a supportive team culture with comprehensive benefits.

Qualifications

• Associate’s degree in computer related field OR 3 years in customer support or call center environment.
• Able to learn and become knowledgeable of customer products and services.
• Experience working on a help desk/service desk handling tickets preferred.
• Experience troubleshooting desktop hardware and peripherals preferred.
• Proficient navigating accounts with multiple skill set requirements.
• Strong soft skills, listening and empathy for customers.
• Ability to resolve more complex tickets and assist new team members.
• Effective call handling and staying productive in a fast-paced environment.
• Basic to intermediate knowledge of Microsoft Outlook 2010, Windows 10/11, and common browsers.

Responsibilities

• Provide Tier 1-2 technical customer support via phone, chat, and email.
• Perform triage and basic troubleshooting; learn new concepts quickly.
• Support standard Windows environments and RMV equipment/services.
• Perform callbacks as required and coordinate hardware/software requests.
• Assist with hardware deployments including imaging, setup, and moves.
• Handle tickets and maintain customer-friendly service quality.

Skills

Customer support

Troubleshooting

Strong interpersonal skills

Multi-tasking

Ticket handling

Call center experience

Education

Associate’s degree in computer related field

3 years in customer support or call center environment

Tools

Microsoft Outlook 2010

Windows 10/11

Various web browsers

RMV equipment software

Job description

Zones IT Solutions is seeking an IT Help Desk Technician for a 1-year on-site contract in Boston, MA. You will provide Level 1-2 support, troubleshoot problems, and assist end-users with IT products and services.

The role requires a relevant degree or equivalent experience, strong customer service skills, and the ability to work in a fast-paced environment. Expect standard business hours and a supportive team culture with comprehensive benefits.