Onsite IT Helpdesk Technician (Level I)

Custom Computer Specialists, Inc.; Taunton (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

Flexible spending programs

401K with employer match

Onsite fitness center or gym member Re

Paid holidays and vacation

Certification gift card rewards

Job summary

Custom Computer Specialists, Inc. is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team in Taunton, MA. You will deliver full-time, on-site end-user support for a local education client, including deskside assistance, hardware troubleshooting, and basic training.

The role requires 1–2 years of on-site experience, strong communication, and the ability to lift up to 50 lbs. CCS offers comprehensive benefits and growth opportunities within a collaborative IT

Qualifications

• 1-2 years of on-site end-user support experience.
• Strong verbal and written communication.
• Ability to explain technical information clearly to non-technical users.
• Experience with Windows and macOS operating systems.
• Comfort with moving equipment up to 50 lbs.
• Reliable transportation and on-site availability 7:30 AM – 4:00 PM, five days a week.
• Professional dress, hygiene, and workplace etiquette per handbook.

Responsibilities

• Provide premium, deskside support to client end users.
• Support CCS divisions as needed (Managed/Project Services).
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from initiation to resolution.
• Provide in-person support for end-user devices (PCs, Chromebooks, printers, etc.).
• Provide end-user training as needed.
• Troubleshoot OS and application issues.
• Support A/V systems and Webex meeting technologies.
• Maintain knowledge of current IT technologies and trends.
• Provide on-site support during client working hours.

Skills

Deskside support

End-user support

Customer service

Communication skills

Team collaboration

Time management

On-site availability

Hardware troubleshooting

OS knowledge (Windows/macOS)

Professional demeanor

Education

CompTIA A+

CompTIA Network+

Microsoft certifications

Google certifications

1-2 years on-site support experience

Tools

Windows OS

macOS

Job description

Custom Computer Specialists, Inc. is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team in Taunton, MA. You will deliver full-time, on-site end-user support for a local education client, including deskside assistance, hardware troubleshooting, and basic training.

The role requires 1–2 years of on-site experience, strong communication, and the ability to lift up to 50 lbs. CCS offers comprehensive benefits and growth opportunities within a collaborative IT