IT Help Desk Technician

RPI Print; Tukwila (WA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

$1,000 contract completion bonus

Job summary

RPI Print is seeking an IT Help Desk Technician for a short-term contract in Tukwila, WA. Onsite support for hardware, software, and printers in a fast-paced production environment. Expected length about 2 months with mid-October 2026 start.

You will be the first point of contact for IT issues, log tickets, troubleshoot, and escalate complex problems. The role requires strong communication, reliability, and the ability to lift up to 50 lbs. Shift flexibility is needed.

Qualifications

• Experience or training in troubleshooting hardware/software.
• Ability to learn new systems quickly and work with minimal ramp time.

Responsibilities

• Act as the first point of contact for IT support needs.
• Log issues and resolutions in the ticketing system.
• Escalate complex problems to senior staff as needed.
• Be flexible to adjust shifts with 24-hour notice if coverage is needed.

Skills

IT support experience

Problem-solving

Verbal and written communication

Discretion with confidential info

Organizational skills

Independent work

Physical lifting up to 50 lbs

Tools

Ticketing systems

Printer/PC maintenance

Windows and Mac OS

Job description

IT Help Desk Technician (Short-Term Contract Role)

Location: Onsite in Tukwila, WAS

Assignment Length: Approximately 2 months

Anticipated Start Date: Mid-October 2026

Multiple Shifts: A Shift: 6:00 AM-3:00 PM; B Shift: 2:00 PM–11:00 PM (requires flexibility)

Bonus: $1,000 contract completion bonus, paid upon successful completion of the full assignment. Employees who leave before the agreed-upon end date will not be eligible for the bonus.

RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle team.

This role provides hands‑on technical support for hardware, software, and network issues in a fast‑paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer‑first mindset to gain experience in IT.

Key Responsibilities

• Act as the first point of contact for IT support needs.
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Ability to learn new systems and tools, and contribute with minimal ramp time.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Required Skills:

• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem‑solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Preferred Skills:

• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS.
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.

Work Environment & Physical Requirements

• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast‑paced production setting.

About us:

At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud‑based platform powers millions of personalized, on‑demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb.com, our consumer‑facing self‑publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production.

Join us at RPI and be part of a team that values technology, problem‑solving, and customer satisfaction!