Tier II Helpdesk Technician

Pacific Office Automation; Beaverton (OR); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401(k) with company match

PTO, Vacation, and Sick Leave

Job summary

A technology solutions provider in Beaverton, OR, is looking for a Tier II Help Desk Technician to provide frontline technical support. This role requires 2–4 years of help desk experience, strong problem-solving abilities, and excellent communication skills. Responsibilities include diagnosing errors, installing software, and managing escalations. The company offers a collaborative environment with robust benefits including health insurance and career advancement opportunities. Join a team that values diversity and invests in employee growth.

Qualifications

• 2–4 years of help desk experience or experience with an IT provider.
• Working knowledge of Windows Server environments.
• Understanding of networking concepts.

Responsibilities

• Diagnose computer errors and assess issue urgency.
• Install, configure, and upgrade PC software.
• Provide onsite support and manage escalation activities.
• Troubleshoot software, hardware, and network issues.

Skills

Problem-solving

Communication skills

Technical support

Troubleshooting

Education

Associate's degree

Tools

Windows Server

Job description

Overview

Tier II Help Desk Technician
Beaverton, OR | Onsite | $22–$29 per hour (DOE)

About Pacific Office Automation
Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have expanded to more than thirty branches across eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, and HI. With over 40 years of success in office technology sales and service, our continued growth and reputation have allowed us to build lasting partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.

At Pacific Office Automation, you’ll find a technology-driven company filled with growth opportunities, strong benefits, and a team of passionate professionals dedicated to helping one another succeed. We pride ourselves on being a long-term employer, investing in our employees through training, development, and certifications to keep pace with rapidly evolving technology. At POA, every voice matters — regardless of seniority or tenure.

Position
Join POA’s dynamic and growing IT team! We are seeking a Tier II Help Desk Technician for our Beaverton, OR office. In this role, you will provide frontline technical support to clients, helping diagnose, troubleshoot, and resolve a wide range of IT issues. We are looking for someone with strong problem-solving abilities, sound judgment, and excellent communication skills. If you have 2–4 years of help desk experience and a solid understanding of computer hardware, operating systems, and productivity software, we’d love to speak with you.

Responsibilities

• Diagnose computer errors and assess issue urgency
• Install, configure, and upgrade PC software and operating systems
• Provide onsite support and manage escalation activities
• Repair and troubleshoot computer hardware (keyboards, printers, etc.)
• Deliver technical support via phone and remote tools
• Use remote support software to troubleshoot and resolve client issues
• Set up new user and email accounts
• Assist with password resets and access issues
• Configure email on computers and mobile devices
• Install printers and related software on client machines
• Document resolutions, troubleshooting steps, and escalation notes
• Create and maintain customer network documentation
• Troubleshoot software, hardware, and network issues
• Escalate complex issues to higher-tier support within SLA guidelines

Qualifications

• Associate’s degree required (Bachelor’s degree preferred)
• 2–4 years of help desk experience or experience with an IT provider
• Working knowledge of Windows Server environments (SBS, 2003, 2008 R2, 2012)
• Understanding of networking concepts (VPN, routing, ports, TCP/IP)
• Experience supporting Windows operating systems and Microsoft applications

Preferred Qualifications

• Experience in managed IT services environments
• Relevant certifications (A+, Network+, MCP, etc.)

Benefits

• Career advancement and leadership growth opportunities
• Collaborative, team-oriented environment
• Medical, Dental, Vision, and Life insurance plans
• 401(k) with company match
• PTO, Vacation, and Sick Leave
• FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We celebrate diversity because we know it strengthens our organization.