Support Technician II

Proliance Consulting; Issaquah (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical & Vision Insurance (Regence)

Dental Insurance (Delta Dental)

401(k) Matching

Direct Deposit

Paid time off (safe/sick)

Employee Referral Program

Job summary

Proliance Consulting is seeking a Support Technician II to provide tier I/II IT support across our organization from warehouse to corporate office. This onsite role in Issaquah, WA offers a 6-month contract-to-hire with opportunities to grow into a permanent position.

The ideal candidate has 1–3 years in IT support, familiar with Windows, Mac OS X, and Office, and strong communication and customer service skills. Occasional after-hours work may be required.

Qualifications

• 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training
• IT certifications preferred
• Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite
• Knowledge of PC and Apple devices and peripherals
• Excellent verbal and written communication skills
• Excellent customer service skills, as well as knowledge of proper phone usage and etiquette
• Ability to work well under pressure
• Ability to complete tasks in a thorough and timely manner
• Ability to thrive in a dynamic, constantly changing environment
• Ability and energy to work on multiple concurrent projects and switch focus as necessary

Responsibilities

• Provide exceptional customer service while answering incoming calls/emails for IT-related support.
• Manage and track tickets in team and personal queue.
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
• Perform hardware imaging, deployment, maintenance and tracking.
• Remotely troubleshoot and quickly diagnose issues.
• Assist with meeting room AV setup and instruction.
• Perform desk-side support and IT equipment moves as necessary.
• Stay current with system information, changes and updates.
• Occasional after-hours and weekend work may be required.
• Perform other duties as assigned.
• Comply with all policies and standards

Skills

IT support

Communication

Customer service

Multitasking

Time management

Under pressure

Task completion

Education

IT certifications (A+, Net+, CCENT, MS certs)

Tools

Windows OS

Mac OS X

Microsoft Office Suite

PC & Apple devices

Job description

The Support Technician II provides tier I and II technical support for the entire organization from the warehouse to the corporate office. The Support Technician II works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other employees.

Length: 6-month contract-to-hire

Location: Issaquah, WA - Onsite Daily

Associate Vendors: We are accepting applications from candidates who are currently authorized to work in the US for any employer without sponsorship.

Role & Responsibilities

• Provide exceptional customer service while answering incoming calls/emails for IT-related support.
• Manage and track tickets in team and personal queue.
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
• Perform hardware imaging, deployment, maintenance and tracking.
• Remotely troubleshoot and quickly diagnose issues.
• Assist with meeting room AV setup and instruction.
• Perform desk-side support and IT equipment moves as necessary.
• Stay current with system information, changes and updates.
• Occasional after-hours and weekend work may be required.
• Perform other duties as assigned.
• Comply with all policies and standards.

Required Qualifications

• 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training
• IT certifications (A+, Net+, CCENT, Microsoft certs) preferred
• Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite
• Knowledge of PC and Apple devices and peripherals
• Excellent verbal and written communication skills
• Excellent customer service skills, as well as knowledge of proper phone usage and etiquette
• Ability to work well under pressure
• Ability to complete tasks in a thorough and timely manner
• Ability to thrive in a dynamic, constantly changing environment
• Ability and energy to work on multiple concurrent projects and switch focus as necessary

About Proliance:

Proliance Consulting is a Seattle-based staffing firm specializing in IT and digital marketing roles. We connect top-tier talent with leading companies across the United States, offering contract, contract-to-hire, and direct placement opportunities. Our approach emphasizes building authentic relationships, ensuring transparent communication, and delivering tailored solutions that align with both candidate aspirations and client needs. Committed to fostering an inclusive and equitable workplace, we prioritize continuous learning and cultural awareness to support diverse professionals in thriving environments.

Why Work for Us?

At Proliance Consulting, we prioritize the well-being and satisfaction of our consultants, which is reflected in our strong reputation and 5-star reviews on Google. We offer a comprehensive benefits package that includes medical and vision coverage through Regence, with Proliance covering 50% of employee premiums and 25% for dependents. We also provide dental insurance through Delta Dental, a competitive 401(k) with matching options, and direct deposit for convenience. Our team members enjoy paid safe and sick time, paperless pay statements, and the opportunity to earn referral bonuses through our Employee Referral Program. We believe in supporting our people both professionally and personally—because when you thrive, we thrive.

Proliance Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proliance Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.