IT Help Desk Technician

Socket.dev; Richmond (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits package

401(k)

Job summary

Design Ready Controls is seeking an IT Technician in Richmond to install, configure, and maintain computer systems and networks across the organization. You will troubleshoot hardware and software, support end users, and help ensure secure, high-performing IT infrastructure while training staff on best practices.

This hands-on role emphasizes proactive problem solving and clear communication with both technical and non-technical users.

Qualifications

• Diagnostic and problem-solving abilities.
• Clear written and spoken communication skills.
• Strong organization and time-management.
• Understanding of computer systems and networks.
• Knowledge of internet security and data privacy principles.
• High school diploma or equivalent.

Responsibilities

• Set up workstations with computers and peripherals.
• Check and install hardware to ensure functionality.
• Install and configure software per specifications.
• Assist with security and privacy of networks and systems.
• Perform scheduled upgrades and maintenance without disrupting others.
• Troubleshoot, diagnose, and resolve problems.
• Maintain records/logs of repairs and maintenance.
• Other duties as assigned.

Skills

Diagnostic and problem-solving

Communication ability

Organizational skills

Understanding of computer systems &amp

Education

High school diploma or equivalent

CompTIA ITF+

CompTIA A+

Microsoft 365 Fundamentals (MS-900)

Google IT Support Professional

Job description

Join our Richmond team as an IT Technician and help keep our people, systems, and technology running at their best. In this hands‑on role, you’ll install, configure, maintain, and troubleshoot computer systems, networks, hardware, and software across the organization.

You’ll play a key role in ensuring reliable, secure, and high‑performing IT infrastructure while providing responsive technical support to employees. You’ll also train and guide users on effective, appropriate, and safe use of company technology.

The ideal candidate is a proactive problem‑solver who enjoys helping others, embraces new technology, and can communicate clearly with both technical and non‑technical users. If you’re ready to make a direct impact and help build a stronger, smarter workplace, we’d love to have you join the Richmond team.

Key Responsibilities:

• Setting up workstations with computers and necessary peripheral devices.
• Checking and install computer hardware (hard disk drives, solid state drives, mice, keyboards, etc.) to ensure functionality.
• Installing and configuring appropriate software and functions according to specifications.
• Assist security and privacy of networks and computer systems.
• Perform scheduled upgrades and maintenance to end user computers without deterring others from completing their work.
• Troubleshoot, diagnose and resolve problems.
• Maintain records/logs of repairs and fixes and maintenance schedules.
• Other duties as assigned.

Education, experience, and skills:

• Diagnostic and problem‑solving skills
• Communication ability – both oral and written
• Organizational and time‑management skills
• An understanding of a computer system and networks
• Good knowledge of internet security and data privacy principles
• High school diploma or equivalent

Certification in the following is not required, but certainly an advantage:

• CompTIA ITF+
• CompTIA A+
• Microsoft 365 Fundamentals (MS-900)
• Google IT Support Professional

Compensation & Benefits:

• Competitive Hourly Pay :$21.00-$28.00 DOE
• Comprehensive Benefits Package:
  • Medical, Dental, Vision, HSA, FSA, Dependent Care FSA, Life Insurance, Disability, ADD, 401(k), Paid Time Off, Paid Holidays, Floating Holidays, ESST.

Disclaimer:

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. The position will also assume any other additional responsibilities as assigned by the manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design Ready Controls is an equal opportunity employer.

Design Ready Controls is committed to providing competitive total compensation and benefits packages. This listed range is based upon a full‑time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, education, geographic locations, market conditions and internal equity.