Technology Engineer/Administrator (DIT) - Database Administration Support - Infrastructure Division

City-of-Richmond,-Va; Richmond (VA); On-site; USD 93,000 - 126,000; Full time

Job summary

The City of Richmond Department of Information Technology is seeking a Technology Engineer/Administrator to perform skilled assessments, troubleshooting, and administration of user issues, with a focus on SQL databases. Incumbents handle backups, performance tuning, and documentation, and participate in on-call rotations and project reviews.

Requirements include a Bachelor's degree in computer science or related field and two years of journey-level experience; SQL Database Administration is

Qualifications

• Bachelor's degree in computer science or related field.
• Two years of journey-level professional systems and network engineering experience.
• SQL Database Administration (essential).
• UNIX Administration (desired).
• Knowledge of ITIL Change Management.

Responsibilities

• Configuration and troubleshooting of production databases.
• Performance reviews and recommendations for database improvements.
• Backups and recovery of databases.
• Researching and resolving performance issues.
• Documentation and updating project documentation and trouble tickets.
• Providing afterhours support with on-call rotation.
• Participating in project reviews, design, and configuration.
• Developing and analyzing reporting on performance, backups, and security.
• Providing technical support for daily issues or outages.
• Developing processes for production database strategies.
• Providing updates and notifications during outages.
• Maintaining ITIL change management documentation.
• Ensuring production uptime and performance.
• Researching improvements for future optimization.

Education

Bachelor's degree in computer science or related field

Tools

SQL Workbench

SQL Studio

Datadog

Job description

The maximum hiring compensation for this position is to not exceed a salaried rate of $109,566/year.

The City of Richmond Department of Information Technology is seeking to fill the need for a Technology Engineer/Administrator. Incumbents perform work as a technology engineers or systems administrators and are considered designated subject matter experts. Incumbents perform skilled assessments, troubleshooting, and administration of user issues, and solve complex database issues. Additionally perform project configuration and design recommendations and documentation as required.

• Configuration and troubleshooting
• Performance reviews and recommendations
• Backups and recovery of databases
• Researching and resolving issues in performance
• Documentation and updating of project documentation as well as trouble tickets
• Providing afterhours support in coordination with an on-call rotation
• Contributing and participating in project review, design, and configuration
• Developing and analyzing reporting documentation with regards to performance, backups, and security
• Providing technical support for daily issues or outages
• Process development for new strategies with regards to database in a production environment
• Providing updates, notifications, and documentation for outages during active sessions
• ITIL change management documentation for all production changes
• Providing timely service and resolutions to services requests and incidents in accordance with SLA's
• Ensuring production uptime and performance
• Research, documentation, and presenting environmental changes for future areas of improvement and optimization to ensure efficient solutions
• Research and identification of trends and develop areas of improvements as it relates to performance in a production environment

Incumbents serves as an Essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather

The incumbent in this position is required to serve on-call 24 hours/7 days a week to provide leadership for the support and resolution of problems for critical systems and applications within the assigned City of Richmond portfolio.

KNOWLEDGE:

• Considerable working background in Microsoft SQL database administration. Architecture and troubleshooting in a working environment.
• Database administration and backup/recovery management. Working knowledge of backing up and restoring of production databases.
• Knowledge of SQL database performance tuning. Monitoring and optimization of database performance.
• Desired working knowledge of database security and management.
• Desired working knowledge of troubleshooting database issues in a production environment.
• Working knowledge of database administration tools. SQL Workbench, SQL Studio, Datadog database monitoring, etc.
• Desired working knowledge of Oracle database administration.
• Desired working knowledge of UNIX (any version would be helpful)
• Knowledge of ITIL Change Management

SKILLS:

• Administration and management of production databases.
• Basic to advanced troubleshooting skills.
• Backup/recovery/monitoring of databases.
• Communication within a team environment with peers as well as customer facing.
• Security assessment and review of database administration and access.
• Design, configuration, deploying, troubleshooting, administration, and maintaining systems.
• Ensuring project and workload documentation and process are accurate, on time, and stored properly.

ABILITIES

• Demonstrated abilities in analyzing; thinking critically
• Paying attention to detail
• Solving problems
• Organizing
• Planning
• Managing time effectivelyPrioritizing
• Contributing to and supporting multiple projects simultaneously.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in computer science or related field
• Two years of journey-level professional systems and network engineering experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• SQL Database Administration (essential)
• SQL Configuration and Management (desired but not essential)
• Oracle DBA (desired but not essential)
• UNIX Administration (desired not essential)

PREFERRED TRAINING AND EXPERIENCE:

• Working knowledge of Windows SQL 2019 and above
• Desired working knowledge of Oracle 11G, 12C, 18C, and 19C
• Desired working knowledge of UNIX operating systems. Particularly as it relates to storage configuration
• Technical writing skills, project documentation, process and procedures, knowledge base articles for usage and best practices.