Technical Support Specialist

Steamboat Group; Glen Allen (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

401(k) match

Tuition assistance

Job summary

Steamboat Group is seeking a Technical Support Specialist to maintain end-user workstation functionality and provide in-office IT support from our Glen Allen office. You will ensure software installation, training, and network performance align with company requirements.

Responsibilities include handling help desk tickets, supporting applications, diagnosing issues, and maintaining hardware and security. The role requires hands-on setup, training, and collaboration with staff in an in-person

Qualifications

• High school diploma or GED and at least 3 years of Help Desk experience in a similar environment, or equivalent combination of education and experience.
• Microsoft certifications are preferred.

Responsibilities

• Monitor, respond to and update/close work orders, calls and tickets assigned to the help desk.
• Provide support to staff on all company-supported applications.
• Troubleshoot computer problems, determine source, and advise on appropriate action.
• Administer end-user workstations and supports end-user activities.
• Investigate user problems, identify the source, determines possible solutions, test and implement solutions.
• Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems.

Skills

Help Desk experience

Microsoft certifications

Education

High school diploma or GED

Tools

Windows OS

VOIP systems

Networking hardware

Job description

Technical Support Specialist

Location: Glen Allen Office
Work Arrangement: This will be a fully in-office position at our Glen Allen office.

Summary

This position is responsible for maintaining and monitoring end-user workstation functionality, including software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Duties and Responsibilities

• Monitor, respond to and update/close work orders, calls and tickets assigned to the help desk.
• Provide support to staff on all company-supported applications.
• Troubleshoot computer problems, determine source, and advise on appropriate action.
• Administer end-user workstations and supports end-user activities.
• Investigate user problems, identify the source, determines possible solutions, test and implement solutions.
• Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems.
• Add/upgrade and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Maintain site licenses for department/organization.
• Plan and implement network security, including managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications.
• Assists with setting up new offices and office moves as needed.
• Assist users in maximizing use of networks and systems.
• Other related duties as assigned.

Qualifications

High school diploma or GED and at least 3 years of Help Desk experience in a similar environment, or equivalent combination of education and experience. The Technical Support Specialist is capable of working independently but may require assistance as new, unusual or unique situations arise. Additional skill development and guidance from a supervisor may be required in unfamiliar circumstances. Microsoft certifications are preferred.

Why Choose Us?

• Competitive Compensation: Base salary commensurate with experience.
• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
• Career Development: Access to professional growth opportunities and tuition assistance.
• Retirement Savings: Company 401(k) match to support your financial future.

Equal Opportunity Employer – We encourage qualified veterans and minorities to apply.