Junior IT Technician: Help Desk & Systems Support

TeamLogic IT Richmond; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Paid time off

Flexible Scheduling

Career Growth Opportunities

Job summary

TeamLogic IT Richmond is seeking a knowledgeable IT Technician to join our team. The IT Technician will ensure computer systems, networks, and equipment operate at peak performance, handle IT support requests, and assist colleagues with IT needs.

The role requires strong technical skills and excellent customer service and communication abilities. The ideal candidate has a bachelor’s degree in Computer Science or related field (preferred) and prior IT technician experience or certifications.

Qualifications

• Bachelor’s degree preferred.
• Strong troubleshooting and analytical skills required.
• Excellent written and verbal communication.

Responsibilities

• Maintain computer hardware in working order.
• Set up employee workstations (computers, printers, routers, etc).
• Install and configure software.
• Train colleagues in best practices in technology and how to use software and equipment.
• Assess security risks and ensure the security of networks and computer systems.
• Maintain optimized local network.
• Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals.
• Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently.

Skills

Troubleshooting

Analytical skills

Team collaboration

Customer service

Education

Bachelor’s degree in Computer Science or related field

Job description

TeamLogic IT Richmond is seeking a knowledgeable IT Technician to join our team. The IT Technician will ensure computer systems, networks, and equipment operate at peak performance, handle IT support requests, and assist colleagues with IT needs.

The role requires strong technical skills and excellent customer service and communication abilities. The ideal candidate has a bachelor’s degree in Computer Science or related field (preferred) and prior IT technician experience or certifications.