IT Help Desk Technician

Developlus Inc; Corona (CA); On-site; USD 50,000 - 60,000; Full time

Job summary

Developlus Inc is seeking an entry-level IT Help Desk Technician to provide L1 support for various IT-related challenges. This role involves troubleshooting, assisting users with the Sage X3 ERP system, and ensuring efficient resolution of technical issues. Candidates should possess a bachelor's degree in relevant fields and excellent communication skills.

Qualifications

• Strong problem solving and technical skills.
• Proficient in troubleshooting computer hardware and software.
• Experience with Azure AD and Office365 user administration.

Responsibilities

• Provide L1 desktop support using Zendesk Support ticketing system.
• Maintain accurate documentation of technical issues.
• Assist in the setup and administration of user accounts in ERP systems.

Skills

Problem Solving

Technical Skills

Communication

Education

Bachelor's Degree in Information Systems, Computer Science, Engineering

Job description

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Position Title

IT Help Desk Technician

The working hours for this position are M-F 6am - 3pm.

Function

The IT Help Desk Technician serves as the Level 1 support for all IT-related issues, acting as the first point of contact for troubleshooting and resolution. This role involves hands-on assistance with the installation, modification, and repair of computer hardware, software, and peripheral components. Additionally, the technician plays a key role in supporting and troubleshooting Sage X3 ERP system functions to ensure smooth business operations.

The IT Help Desk Technician is also responsible for maintaining accurate documentation of technical issues and resolutions, utilizing ticketing systems to track and prioritize support requests. Strong customer service skills and clear communication are essential, as this role requires interacting with end users to provide efficient technical support.

This position reports directly to the IT Systems Engineer and collaborates with other IT staff to escalate complex issues and contribute to ongoing system improvements.

Essential Duties And Key Responsibilities

• L1 desktop support with the help of the Zendesk Support ticketing system.
• L1 support for Sage X3 ERP system including but not exclusive to user creation, printer troubleshooting or session monitoring.
• L1 Hardware/software setup including desktops/laptops/printers/mobile devices.
• L1 Azure AD user administration
• L1 Office365 user administration
  
  

Requirements

• ERP experience in a manufacturing environment is a plus
• Experience in using a desktop management system is a plus (Manage Engine Endpoint Central, SolarWinds, etc.)
• Strong problem solving and technical skills
• Proven analytical and problem-solving skills
• Excellent written and verbal communication skills
  
  

Education/Experience

• Bachelor's Degree in Information Systems, Computer Science, Engineering or any related discipline of Information Technology
• The equivalent in combined education and considerable experience in similar field may be considered as equivalent
  
  

Language Skills

• Strong communication proficiency with an excellent command of the English language both oral and written skills
• Ability to communicate technical information to both technical and non-technical users
• Effective and persuasive presentation skills on controversial or complex topics to top management
• Bilingual Spanish a plus
  
  

Reasoning Ability

• Strong problem solving and analytical skills, with the ability to reason, analyze volumes of data and provide solutions to complex issues
• Must use the utmost discretion in all presentations/correspondence and communication with staff and stakeholders.
• Ethical conduct
• Flexibility
• Collaborative teamwork
  
  

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is mostly sedentary and requires repetitive hand movements, may require some standing, walking, bending, occasionally lifting 25-30 lbs., and filing throughout the work day. Specific vision abilities required by this job include close vision and the ability to work in front of a computer monitor for extended periods of the day.

Work Environment

This position operates primarily in a professional office environment. On occasion, based on need, the individual will be required to spend time in the warehouse or manufacturing areas of the facility. This role routinely uses standard office equipment such as computers, phones, fax/ scanning machines, etc., plus some hand tools based on tasks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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