Elegant Enterprise Wide Solutions, Inc Looking for IT Help Desk Technician at Remote

Elegant Enterprise Wide Solutions, Inc; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

An innovative firm is seeking a tech-savvy individual to join their team in a part-time capacity. The role involves analyzing Windows 10 issues, including driver-related problems, and providing effective solutions. Ideal candidates will have a strong background in IT, excellent communication skills, and a customer-oriented mindset. This position offers the opportunity to work with cutting-edge technology and contribute to enhancing user experiences. If you are passionate about technology and enjoy solving problems, this role is perfect for you.

Qualifications

• 3+ years’ experience in resolving remote server issues.
• Ability to analyze Windows 10 and resolve driver-related issues.

Responsibilities

• Analyze event viewer and logs to resolve Windows 10 issues.
• Diagnose and fix technical issues for customers.

Skills

Technical Analysis

Problem Solving

Communication Skills

Customer Service

Education

BSc in IT

BA in Computer Science

Tools

Office Automation Products

Remote Control Software

Job description

Looking for someone who is able to analyze Windows 10 and resolve driver-related issues, upgrading, freezing, or hanging issues of Windows 10. Must be able to analyze event viewer and other logs and take corresponding actions.

Shift Timing:
Monday to Friday: On a need basis
Saturday & Sunday: Between 8 PM IST to 11 PM IST

Experience:
3+ years’ experience in working and resolving remote server issues.

Requirements:

1. Tech savvy with working knowledge of office automation products, databases and remote control.
2. Good understanding of computer systems, mobile devices, and other tech products.
3. Ability to diagnose and resolve technical issues.
4. Excellent communication skills.
5. Customer-oriented and cool-tempered.
6. BSc/BA in IT, Computer Science or relevant field.

Job Type: Part-time