MSP Help Desk Technician

Alta Vista Technology; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading Managed Service Provider as an MSP Help Desk Technician, supporting both internal and external clients in a dynamic environment. You'll be responsible for troubleshooting and installing various technical systems, ensuring customer satisfaction, and contributing to a supportive team culture. With opportunities for growth and learning cutting-edge technologies, this role offers excellent benefits.

Benefits

Paid Time Off (PTO)

Comprehensive Health Coverage

Company-Paid Life Insurance

401(k) with company matching

Mileage Reimbursement for travel

Supportive team culture

Growth opportunities

Qualifications

• Strong troubleshooting skills and calm under pressure.
• Excellent communication skills to explain technical concepts.
• Ability to work outside typical hours when needed.

Responsibilities

• Support customers with hosted servers and troubleshoot data center issues.
• Monitor and document work in the trouble ticket system.
• Install and troubleshoot hardware and software systems.

Skills

Troubleshooting

Technical Communication

Flexibility

Tools

Active Directory

Microsoft Exchange

Office 365

Google Workspaces

SQL

Job description

MSP (Managed Service Provider) Help Desk Technician

Join our growing team at Digitek Solutions, the Managed IT and Hosting division of Alta Vista Technology! We're seeking a MSP Help Desk Technician to bring their expertise to our operations.

Responsibilities:

• Represent Digitek Solutions professionally at all times.
• Support internal and external customers with hosted servers.
• Assist senior staff with data center maintenance and troubleshooting R2 units.
• Monitor, respond to, and document work in our trouble ticket system accurately.
• Install and troubleshoot workstations, networking equipment, MS Teams phones, and servers.
• Install, update, and troubleshoot Sage Construction and Real Estate software.
• Assist the Sales team in explaining technical software requirements when needed.
• Travel within Arizona to client sites (Mileage reimbursement; primarily within Metro Phoenix).

Personal Aptitude Requirements:

• Strong troubleshooting skills with a calm demeanor under pressure.
• Excellent communication skills, able to articulate complex technical concepts clearly.
• Flexibility to work outside of the typical 8-5 schedule when necessary, including occasional nights and weekends.

Technical Requirements (High-Level Competency):

• Active Directory user management, Windows DNS, group policy management.
• RDS Collections, including published RemoteApps.
• Microsoft Exchange, Office 365, and Google Workspaces administration.
• Hardware and software troubleshooting for Microsoft platforms.
• Basic network principles.

General Understanding Requirements:

• Dial-Up VPN (IPsec over L2TP).
• Microsoft SQL.

Benefits:

• Paid Time Off (PTO).
• Comprehensive Health Coverage including Medical, Dental, and Vision plans.
• Company-Paid Life Insurance.
• 401(k) Retirement Plan with company matching.
• Mileage Reimbursement for client travel.
• Supportive team culture, growth opportunities, and exposure to cutting-edge technologies.