Help Desk Technician (Remote)

Thrivas Staffing Agency; Deltona (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A software company in Deltona is seeking an experienced Help Desk Technician for a flexible, full-time position. Responsibilities include providing customer support and troubleshooting technical issues. Ideal candidates should have IT qualifications or relevant experience, and bilingual skills are a plus.

Benefits

Full benefits after 90 days

Flexible hours

Qualifications

• Experience in I.T. support or customer service is ideal.
• Degree or certification in IT preferred.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Provide customer service support to users and businesses.
• Assist with training and troubleshooting technical issues.
• Integrate systems for senior Help Desk Techs.

Skills

Customer Service

Technical Troubleshooting

I.T. Support

Bilingual Communication

Education

Degree/Certificate in Information Technology

Job description

Software company is hiring an experienced Help Desk Tech. The position is full time and permanent. The hours for this position are flexible and you may work from home. The company provides full benefits after a 90 day probationary period.

This is a software development company with a nationwide client base. The ideal applicant will either have several years of experience providing I.T. support or have a Degree/Certificate in Information Technology and have some professional experience such as customer service in a call center. Bilingual applicants are strongly encouraged to apply; however this is not a requirement.

The Help Desk Technician is responsible for providing customer service support to individuals and businesses. Assist new users with basic training questions; re-forwarding training modules and directing them to the online support page for frequently asked questions. You will also troubleshoot technical issues submitted through our online ticket center or answer calls from users having technical issues or trouble navigating the system. Senior Help Desk Techs will also assist with integrating multiple systems to the company’s program.