MSP Help Desk Technician - Alta Vista Technology - Remote

The Remote Job Journal; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A Managed Service Provider is seeking an MSP Help Desk Technician to enhance their team. This role involves supporting customers, troubleshooting technical issues, and maintaining a variety of IT systems. The ideal candidate will exhibit strong communication skills and a solid technical background, providing support to a diverse client base while contributing to a collaborative team environment.

Benefits

Paid Time Off (PTO)

Health Coverage (Medical, Dental, Vision)

Company-Paid Life Insurance

401(k) with company matching

Mileage Reimbursement

Qualifications

• Active Directory User management
• Windows DNS management
• Microsoft Exchange administration

Responsibilities

• Monitor and document work in the trouble ticket system.
• Install and troubleshoot workstations and networking equipment.
• Support internal and external customers with hosted servers.

Skills

Troubleshooting

Communication

Flexibility

Job description

MSP (Managed Service Provider) Help Desk Technician

Join our growing team at Digitek Solutions, the Managed IT and Hosting division of Alta Vista Technology! We’re on the lookout for a MSP Help Desk Technician to bring their expertise to our operations.

Responsibilities:

• Always Represent Digitek Solutions with professionalism.

• Support internal and external customers with hosted servers.

• Assist senior personnel with data center maintenance and fixing bad motivators on R2 units.

• Monitor, respond to, and document work in our trouble ticket system with precision.

• Install and troubleshoot workstations, networking equipment, MS Teams phones, and servers.

• Install, update, and troubleshoot Sage Construction and Real Estate software.

• Occasionally assist the Sales team in explaining technical software requirements.

• Travel within Arizona to client sites (Mileage reimbursement; most travel within Metro Phoenix).

Personal Aptitude Requirements:

• Strong troubleshooting skills with a calm demeanor under pressure.

• Excellent communication skills, able to articulate complex technical concepts clearly.

• Flexibility to work outside of the typical 8-5 schedule when necessary, including occasional nights and weekends.

Technical Requirements: High-Level Competency Required:

• Active Directory User management, Windows DNS, group policy management

• RDS Collections (including published RemoteApps)

• Microsoft Exchange, Office 365, and Google Workspaces administration

• Hardware and software troubleshooting for Microsoft platforms

• Basic network principles

• Winning Kobayashi Maru strategies

General Understanding Requirements:

• Dial-Up VPN (IPsec over L2TP)

• Microsoft SQL

Benefits:

• Paid Time Off (PTO)

• Comprehensive Health Coverage including Medical, Dental, and Vision plans

• Company-Paid Life Insurance

• 401(k) Retirement Plan with company matching

• Mileage Reimbursement for client travel

• Supportive team culture, growth opportunities, and exposure to cutting-edge technologies